Patient Instructions:

Please call 508-860-7700 to make an appointment for COVID-19 testing. We are not currently accepting walk-ins. COVID-19 tests will be scheduled in accordance with Massachusetts Department of Public Health guidelines.

To protect the safety of our patients and staff, Family Health Center of Worcester visitors who are not receiving services will not be permitted in the building. Patients receiving pediatric care, behavioral health care, or patients with disabilities may be accompanied by a companion. 

Para proteger la seguridad de nuestros pacientes y el personal, no se permitirá la entrada de visitantes a Family Health Center of Worcester que no estén recibiendo servicios. Los pacientes que reciben atención pediátrica, atención de salud mental/conductual o pacientes con discapacidades pueden estar acompañados por un acompañante. (Spanish)

Vì sự an toàn của các bệnh nhân và nhân viên tại Trung Tâm Y Tế Gia Đình tại Worcester, quý vị nào không phải là bệnh nhân sẽ không được phép bước vào trong trung tâm. Các bệnh nhân của khoa Phụ Sãn, khoa Nhi Đồng, khoa Tâm Thần hoặc bệnh nhân khuyết tật có thể đi cùng với một người thân. (Vietnamese)

Per te mbrojtur sigurine e pacienteve dhe te personelit tone, Family Health Center i Worcester nuk do te lejoje te hyne ne ndertese vizitoret qe nuk kane nevoje per ndihme mjeksore. Pacientet qe vine per pediatrike, kujdesin per sjelljen dhe mendore apo pacientet me aftesi te kufizuara mund te shoqerohen vetem nga nje person. (Albanian)

Para proteção e segurança de nossos pacientes e funcionários, os visitantes que não estiverem recebendo atendimento não serão permitidos no prédio do Family Health Center of Worcester. Pacientes recebendo, cuidados pediátricos, cuidados de saúde comportamental ou pacientes portadores de alguma deficiência podem ser acompanhados. (Portuguese)

Pour protéger la sécurité de nos patients et de notre personnel, les visiteurs du Family Health Centre de Worcester ne recevant pas de services ne seront pas autorisés dans l'édifice. Les patients recevant des pédiatriques, des soins de santé comportementale et des patients handicapés peuvent être accompagnés. (French)

Your team of health care professionals at Family Health Center of Worcester want you and your family to stay healthy.  In response to the coronavirus (COVID-19) outbreak in the community, Family Health Center has made a number of changes to make it easy for you to access health care safely without leaving your home.   

TELEHEALTH:  Family Health Center will now provide “telehealth” appointments using the phone or video for most visits.  These telehealth visits allow you to connect with your doctor, nurse practitioner, or behavioral health clinician from the convenience of your home.  Telehealth services allow you to stay home whenever possible. We will be contacting patients with scheduled appointments to offer you a telehealth visit. You may also call us at 508-860-7800 to request a telehealth appointment as you would an in-person appointment, for your ongoing health care. In-person services will still be available as needed; please call ahead if you have any questions about your upcoming visit. School-Based Health Centers are open for telehealth visits while school is closed, at 508-860-7779.

URGENT CARE: In-person care will be provided for essential or urgent care visits at 26 Queen Street as needed. Please call ahead if at all possible. If you are feeling ill, especially with any symptoms such as fever, cough, sore throat, body aches, diarrhea, vomiting, or abdominal pain, PLEASE CALL US to speak with a health care professional at 508-860-7800, 8 a.m. to 5 p.m., Monday through Friday. If you need to speak with someone after 5 p.m. or during the weekend, call 508-860-7700. If you have any trouble breathing, please call immediately. If you are having increasing difficulty breathing, chest pain, or otherwise believe you have an emergency, call 911 immediately.  

PHARMACY HOME DELIVERY: The Pharmacy is open during regular business hours, Monday through Friday, 8 a.m. to 8 p.m. and Saturdays, 9 a.m. to 5 p.m.   In addition, the Pharmacy has started to provide home delivery of prescription medications for elderly patients or patients who are unable to come to the health center.  If you would like to know if you qualify for home delivery, please call our Pharmacy at 508-860-7767

PLEASE HELP STOP THE SPREAD OF ILLNESS: We can all do our part to help reduce the spread of the COVID-19 virus. Please follow these important steps: Stay home whenever possible; cover your cough or sneeze with a tissue and dispose of the tissue in the trash; wash your hands frequently; do not touch your face, nose, or eyes; clean high-touch surfaces such as doorknobs or faucets frequently; cover your nose and mouth with a cloth such as bandanna if you must go outside; try to isolate sick persons at home in a separate room and bathroom if possible or wear a cloth over your mouth and nose when you are near; stay 6 feet away from other people when possible. 

LEARN MORE: To learn more about COVID-19 and what to do, go to, or call the City of Worcester COVID-19 Information Line at 508-799-1019. This service is available in multiple languages, and has nursing staff available Monday through Friday 9 am to 4 pm.  For information about services such as food, housing, transportation, visit and type in your zip code, or 01610. For COVID health information in multiple languages, visit