Current Job Openings

Optical Assistant – Vision Department Assistant - Must be Bilingual English/Spanish
The Optical Assistant will work in the FHCW Optical Shop and Vision Center.  The Optical Assistant will greet patients, answer telephones, handle and respond to correspondence, maintain patient records, schedule appointments, verify insurance and collect co-payment or deductibles.  The Optical Assistant will also assist the Optician with patient flow, placing routine optical orders, submitting charges for billing, and answering patient questions.  The Optical Assistant will provide interpretation as appropriate.  Completion of a technical training program for High School graduate or equivalent required. Preferred candidate will have completed an accredited program for optical assistants.  Completion of Medical Interpreter program preferred A minimum of three years in an office environment is required.  Demonstrated customer service skills, data entry, and general knowledge of vision services required.  Knowledge of anatomy and physiology of the eye, optical equipment, and insurances used in vision practices is strongly preferred. Bilingual in English and another language appropriate to the health center’s patient population required.

Health Benefits Advisor -Must be Bilingual English/Spanish
The Health Benefits Advisor (HBA) assists patients obtain medical insurance coverage or assistance for health coverage.  The HBA provides follow-up to determine and ensure enrollment within the health center and during outreach services.  Educational Requirements:  Two to four years college, post-high school training required.  BS/BA preferred.  Experience Required:  Two to four years of experience in human services or healthcare role required. Demonstrated knowledge of current health care reform regulations and processes, including experience with Virtual Gateway strongly preferred.  Familiarity with managed care plans preferred.  Position requires strong customer service and prioritization skills.  Demonstrated clerical and computer skills required.  

Community Health Worker/Patient Navigator
The Community Health Worker/Patient Navigator (CHW) will work to outreach, identify, recruit, and support patients to engage in care and/or care management services.  The CHW will provide patient education and advocacy to assist patients with accessing services of FHCW and as appropriate, make and follow-up on referrals for external services.  The CHW will support the care team with patient follow-up, reminders, and will address barriers to care. The CHW will document all services as required and will assist in meeting all program requirements.  High school diploma or GED required; Bachelor’s degree in a related discipline preferred.  Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.  Minimum of two years relevant work or college-level internship experience required.  Data entry skills and proficiency with MS Office including Excel and Outlook.  Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.  Must have demonstrated organizational skills and the ability to work independently.  Must be bilingual in English and another language appropriate to the health center’s patient population.  Local travel required for home visits to patients.  Community Health Worker Core Training required within first year of employment.  Flexible evening work, weekend hours required to meet FHCW community or patient needs.

Peer Advocate/Peer Navigator(Transgender Population)
Working within target population, the Peer Navigator will act as a case manager and outreach worker for individuals by increasing participation in HIV/HCV/STI/TB prevention, linkage, and retention in care. The Peer Navigator will act as a liaison in the community and will provide patients with case management service, will increase our presence on social media, and our commitment to community and outreach events.  The peer navigator will also provide education, advocacy, and case management services when necessary ensuring patient access to comprehensive HIV education, Peer Support and Group-level Peer Support.   Position requires local travel.
High School Diploma or GED is required. Experience as a community health worker preferred.  Knowledge or interest in HIV education, outreach and prevention, and community resources is a key requirement for this position.  Preferred candidate will be bilingual in English and another language based on the current patient population served at FHCW and to support the needs of the program. Strong communication and advocacy skills working as a liaison in the community required

Recovery Coach 
The Recovery Coach works with individuals who have Substance Use Disorders and supports the patient by removing barriers to care.  The Recovery Coach is an integral part of the Office Based Addiction Treatment (OBAT) Team.  The Recovery Coach provides community outreach and peer recovery support to sustain recovery.  The Recovery Coach assists the team to promote and coordinate care in a positive, supportive manner.  The Recovery Coach promotes patient recovery from addiction using patient navigator skills to connect patients with recovery support services.  High School Diploma or GED required.  Associates Degree in Human Services or related field preferred.   Completion of Patient Navigator or Medical Interpreter program preferred.  Must have lived experience with substance use disorder.  Two years of experience in a healthcare or substance abuse program support preferred.  Knowledge of community resources.  Understanding of recovery and ability to work independently and as part of a team.  Must have demonstrated computer proficiency with MS Office, Word and Excel.  Certification as Certified Addiction Recovery Coach (CARC) required, or able to obtain within six (6) months from date of hire.

Family Partner – Project Launch  - Must be Bilingual English/Spanish
The Family Partner for Project Launch is a peer advocate role offering support in child development, child mental health, and family support services. The Family Partner works collaboratively with the Project Launch Behavioral Health Clinician on development and implementation of the program.  The Family Partner provides on-going advocacy and support to improve quality of care.  The Family Partner uses their “lived experience” to help other parents with effectively accessing and engaging in recommended services.  Educational Requirements:  Associates degree required in human services or a closely related field of study.  Preferred candidate will have coursework towards a Bachelor’s degree. Experience Required: Must have lived experience as a parent navigating resources and programs for a special needs child.  Experience as a community health worker or advocate preferred.   Experience organizing, and leading small groups and individuals required.  Strong communication and advocacy skills required.  Knowledge or interest in early childhood education, outreach, and prevention is a key requirement for this position.  Knowledge of community resources is preferred.  Professional Licensure/Special Skills and Certification Required:  Bilingual in English and Spanish Required. Position requires local travel.

School Based Health Center – Patient Navigator
The SBHC Navigator Level I is the primary receptionist and key person who assists students in making appointments to obtain health care at the SBHC. The SBHC Navigator’s responsibilities include; patient registration, education about health center services, appointment scheduling, and data entry. The SBHC Navigator Level I provides medical interpretation for the clinicians during medical visits in the School Health Center. The SBHC Navigator Level I will ensure effective and efficient flow of patients, accuracy of computer schedules, accuracy and completeness of assessment forms, and accurate data entry.  The SBHC Navigator communicates with patients and families to ensure that they arrive at SBCH with all necessary information i.e. demographics and insurances. Educational Requirements: Two to four years college/post high school training or relevant work experience required. Associates degree and/or Certificate in Medical Office Administration or Medical Interpreter Training preferred. Experience Required: Two to four years working in a healthcare environment preferred. Demonstrated skill with electronic medical records required.  Clerical proficiency required. Demonstrated organizational, teamwork, communication, critical thinking and customer service skills required.  Ability to adhere to scheduling/billing deadlines, and to work independently with minimal supervision required. Professional Licensure/Special Skills and Certification Required: Bilingual in English and another language appropriate to the health center’s patient population required.  Current BLS/CPR certification required.

Team Advocate/Community Health Worker for Walk In Center
The Team Advocate, Level I will perform outreach and general case management services for health center patients by focusing on their primary health care and behavioral health needs.  The Team Advocate will use a multidisciplinary team approach to meet medical, nutritional, psycho-social, and health education needs of clients and patients
Two to four years college, post high school training required.  BA/BS strongly preferred.   Minimum of two years relevant work or volunteer experience required.
Data entry skills and experience work with MS Office including Outlook.  Must have the ability to work independently.  Proven ability to perform patient assessment and collaborate and coordinate with outside agencies is required.  Case management experience including proven organizational skills are strongly preferred.
Candidate must be bilingual in English and another language appropriate to the health center’s patient population.

Homeless Families Advocate - Must be Bilingual English/Spanish
Provide advocacy, support, and case management services to members of the Homeless Families Program.  Educational Requirements:  Two to four years college, post-high school training or relevant work experience required.  BS/BA strongly preferred.  Experience Required: At least two years of experience in case management or related position preferred.  Advocacy and outreach skills required.  Required:  Bilingual in English/Spanish.  Position requires local travel.

Medical Interpreter/Cultural Case Manager
English/Portuguese
English/Arabic
The Medical Interpreter/Cultural Case Manager will be responsible for supporting the provider -patient relationship. The Medical Interpreter/Cultural Case Manager will assist patients in the primary care setting to assure effective communication and care. He/she will also be responsible for providing direct care and case management to ensure effective communication and care of service. Two-Four years college, post-high school training or relevant work experience. .Degree preferred. Two years relevant work or volunteer experience preferred. Relevant computer skills required. Certification as Medical Interpreter required or must earn within 6 mos. of date of hire. Required: Bilingual in English and Portuguese or Arabic. Must have adequate reading/writing skills, including medical terminology, in both languages

Patient Services Representative
The Patient Services Representative is responsible for assisting the patient in obtaining access to health care. The Patient Services Representative will check-in and check-out patients for their primary care appointments.  The Patient Services Representative makes confirmation calls, schedules patient appointments, processes schedule changes, and updates demographic and insurance information for each visit.  The Patient Services Representative must have a high degree of professionalism and excellent customer service skills.  High School diploma or GED required.  Completion of Medical Office Administration training program or related education preferred. Experience with medical terminology, health insurance, on-line database/insurance verification preferred.  Must have demonstrated computer skills, including data entry, navigation in a Windows environment, and with MS Outlook.  One year relevant experience required; experience in a medical/healthcare environment preferred.  Professional telephone etiquette, strong customer service skills required. Must be bilingual in English/Spanish, or in English and another language needed to support the health center’s patient population.  

Dental Receptionist 
The Dental Receptionist is the key person who greets patients and provides information, direction, and assistance to patients/visitors/callers to the Dental Department.  Responsibilities include greeting visitors/patients, patient registration including insurance verifications, appointment scheduling, answering and handling incoming telephone calls, sending/receiving departmental correspondence, monitoring waiting room area, making outgoing calls for appointment verifications, and providing information about all Health Center services.  The Dental Receptionist is also responsible for collection of co-pays and patient balances at the time of service.  Educational Requirements:  High school diploma or GED required.  Education beyond High School preferred.  Basic math skills required.  Medical office education preferred.  Experience Required:  One year clerical experience including typing, filing, data entry, telephone techniques, and use of office equipment required.  Medical office experience preferred. Bilingual in English and another language appropriate to the health center’s patient population preferred, but not required.  Preferred candidate will have completed Medical Office Administration certification program. 

Dental Assistants or Certified Dental Assistants 
Under supervision of a dentist, the dental assistant assists the dentist in provision of dental procedures including, but not limited to, receiving and preparing the patient, charting dental records, updating medical and dental histories, assisting in maintaining dental records, sterilizing all dental instruments including hand pieces, and disinfecting of operating areas according to established guidelines and after treating each patient.  The dental assistant is scheduled to be chair-side with the dentist in the practice, therefore the position requires flexible work hours according to the needs of the department.  High school diploma or GED required. Training certification as a Dental Assistant preferred.   One year relevant experience preferred.  Must hold current MA licensure to practice as a Dental Assistant. Must have current BLS certification. Certification in Radiology is required upon hire.

Bilingual Medical Assistant, Primary Care
Under the supervision of an RN/LPN, the Bilingual Medical Assistant, Level I provides direct clinical service to patients by performing basic patient care tasks and is responsible for providing medical interpretation for FHCW health professionals during medical visits; completes unit clerk responsibilities as assigned.  High School diploma or GED required.  Must be graduate of an accredited Medical Assistant program.  Previous experience in primary care or other health care setting preferred.
BLS required.  Computer proficiency required.  Preferred candidate will be bilingual in English and another language based on the current patient population served at FHCW and to support the needs of the program. Must have adequate reading/writing skills, including medical terminology, in both languages.

RN Staff Nurse Primary Care
The RN Staff Nurse for Primary Care provides direct and indirect nursing care in a family practice setting.  The RN will participate in all aspects of care to patients including triage, health maintenance teaching, and administration of vaccines/medication.  The RN will also collaborate and communicate with other nursing professionals, medical assistants, and medical providers to ensure high quality patient care.  The RN will provide support to medical providers, as needed in the management of prescriptions and controlled substance prescriptions. Graduate of accredited school of nursing required; AS or BS in nursing preferred.  Two years full time professional experience or part time equivalent.  Must be licensed as a RN by the Massachusetts State Board of Registration.  BLS required.
To provide direct care and health education to patients in an ambulatory urgent care/primary care setting.

RN Staff Nurse – Walk-In Center/Urgent Care
The RN Staff Nurse for the Walk-In Center provides direct care and health education to patients in an ambulatory urgent care/primary care setting.  Graduate of accredited school of nursing.  Two years nursing experience preferred.  Experience in an emergency room or urgent care setting strongly preferred.  Licensed RN by Massachusetts State Board of Registration.   BLS required.  ACLS preferred.

Coordinator Registered Nurse (RN) – Quality Improvement
The RN Coordinator - Quality Improvement will oversee and support all aspects of the formal quality and performance improvement activities at FHCW.  This will include leading compliance with the Joint Commission, NCQA/PCMH, ACO, and HRSA Quality Improvement activities.  The Coordinator will identify performance improvement opportunities, coach performance improvement teams, design/implement peer audits, and manage the clinical incident reporting system.  Teaching PI/PDSA concepts to FHCW staff is another key aspect of the role.  Qualifications:  BS or BA in Nursing required. MPH, MPA, or Master’s Level Nursing degree preferred.  Must hold current licensure as an RN by the Massachusetts Board of Registration.  Two to four years nursing experience; experience in training, coaching or quality improvement role preferred.  Strong demonstrated knowledge of PDSA cycle, data reporting and analytics, medical informatics, and clinical documentation required.  Experience and training in LEAN methodology preferred.  Knowledge of HRSA, Joint Commission, Department of Public Health, and NCQA/PCMH requirements strongly preferred.

Team Lead Nurse – Primary Care
The Team Leader Nurse will supervise and coordinate clinical activities and operational assignments of the Primary Care Team nursing staff, medical assistant staff, and unit clerk.  The Team Leader Nurse will ensure effective team-based care with the expectation of meeting the standards for Patient Centered Medical Home.  The Team Leader Nurse will serve as the point person for the team, ensuring high quality patient care and access to services.  The Team Leader will provide direct clinical services to patients. Educational Requirements: Graduate of an accredited school of nursing required; BS in nursing preferred. Minimum requirements graduate of Licensed Practical Nursing program. Experience Required: Experience in practice coordination, ambulatory care, and/or staff supervision preferred.    Demonstrated teamwork, collaboration, written/verbal communication skills.  Experience with EMR; NextGen preferred. Professional Licensure/Special Skills and Certification Required:
Must be currently licensed as RN or LPN by the MA Board of Registration. BLS required.

RN Clinical Care Manager - Substance Use Disorder/Chronic Pain
The Nurse Case Manager provides direct and indirect nursing care in a family practice setting including: triage, health maintenance teaching, and administration of vaccines/medication.  The Nurse Case Manager will provide support to medical providers in the management of prescriptions of controlled substance medications.  
As a member of the Controlled Substances Team, the Nurse Case Manager will collaborate and communicate with other nursing professionals, medical assistants, and medical providers to ensure high quality patient care and improvement of clinical outcomes and compliance for patients being served.  Educational Requirements:
The position requires completion an accredited RN program.  Experience Required:  Preferred candidate will have two years of experience in nursing role in an ambulatory care setting; primary care and or controlled substances safe prescribing preferred.  Demonstrated knowledge and skill in chronic care/pain management or substance use disorders preferred.   Professional Licensure/Special Skills and Certification Required:  Must have current MA licensure RN.  BLS required.

Behavioral Health Clinician:

Bilingual Licensed Independent Clinical Social Worker (LICSW) (2 positions open) English/Spanish
The LICSW will provide clinical assessments & counseling to FHCW clients.   The LICSW will work collaboratively with other clinicians to continually assess the needs and expectations of clients.  The LICSW will identify and address client needs and expectations.  The LICSW will engage in, and support, service levels of the team.   The LICSW will also work with primary care medical providers to collaboratively address client/patient care and to support optimal medical and behavioral health.   Master’s degree in social work, psychology, or counseling required.  Two or more years of post-graduate clinical experience working with individuals, children, and families required.  Candidate must possess current LICSW and must be bilingual in English/Spanish.

Behavioral Health ProviderSchool Based Health Center – Sullivan Middle School
Performs a variety of duties as a member of the FHCW, School Based Health Center (SBHC) team including school-wide mental health prevention and promotion, early intervention, and clinical assessment and treatment services to children and adults. Commitment to providing health care to families in a medically underserved community. Willingness to be flexible in the development of new methods of health service delivery. Master’s degree in social work, psychology, or counseling required. Two to four years direct patient care and managed care experience preferred; public sector experience may be applicable.  Demonstrated knowledge in the understanding of common objectives of school staff and behavioral health providers strongly preferred.  Experience working with schools and/or community organizations to develop and implement strategies to foster school environment and retention of students.  Experience working with children and adolescents required. This experience may be in an internship. Candidate must be eligible for and actively working towards obtaining an LICSW or LMHC, or other similar credentials.  Licensure must be secured within six months from date of hire.

Advance Practice Clinicians:

Family Nurse PractitionerSouthbridge Primary Care Practice
We look forward to your qualifications and enthusiasm to join this small, community-oriented practice located in Southbridge MA
The Family Nurse Practitioner provides comprehensive, cost effective health care to families including assessment, diagnosis, and treatment according to the standards of advanced nursing practice.  Graduate of an ANA accredited Nurse Practitioner program.  Master’s Degree in Nursing required.   Minimum of two years of relevant experience as a Nurse Practitioner preferred with demonstrated ability to work independently.  Current licensure by Massachusetts Board of Nursing, board certified as a Family Nurse Practitioner.  Current DEA/Mass Controlled Substance license for prescriptive authority.  BLS required.

Psychiatric Nurse Practitioner (Psych NP) for Office Based Addictions Treatment (OBAT)
The Psychiatric Nurse Practitioner provides comprehensive, cost effective health care to families which includes assessment, diagnosis, and treatment according to the standards of advanced nursing practice.  Graduate of an ANA accredited Nurse Practitioner program.  Master’s Degree in Nursing required.  Preferred candidate will have a minimum of five years of relevant experience as a Psychiatric Nurse Practitioner.  Must have demonstrated ability to work independently with complex patient care.  Current licensure MA Board of Nursing as Psychiatric Nurse Practitioner.  Current DEA/Mass Controlled Substance license for prescriptive authority.   BLS required.

Dentist:

Staff DentistGeneral Dentistry (full and part-time positions available) 
Our patients tell us that our Dentists and the entire Dental Team are wonderfully skilled and caring!  
As a Dental Residency (AEGD) site, must be fully licensed to practice dentistry; not accepting Limited License Dentists at this time.  
The Staff Dentist provides direct delivery of dental care, maintains and documents dental records, assists in providing follow-up care, assists in maintaining and ordering supplies and equipment.   Doctorate in General Family Dentistry from a U.S. accredited Dental School.  Two to three years of experience in community dentistry preferred. Must be fully licensed in Massachusetts to practice dentistry without limitations.  Position also requires current BLS.
Qualified candidates will be considered for Faculty appointment with NYU Lutheran AEGD Program

Pediatric Dentist (full or part-time position available) 
Will work in both Worcester and Southbridge locations.
Would you like to join our team to provide the community with pediatric dental services?  Are you interested in school-based prevention and restorative services?   The Pediatric Dentist must be licensed DDS or DMD in Massachusetts.  Three years of experience preferred.  Must have experience with restorative and prosthetic care to children.  Services are provided with caring support and behavioral management skills required in our “no sedation-no nitrous” environment.  Interest in developing a community-centered practice.  Opportunity to integrate care with medical team.  Qualified candidates will be considered for Faculty appointment with NYU Lutheran AEGD Program 

Primary Care Physicians and Urgent Care Physicians:
 
Family Practice Physicians Family Practice Physician (no OB) – Southbridge Primary Care Practice
The Physician provides comprehensive and continuous primary care to a panel of patients.  Physicians are leaders in the organization and are involved in performance improvement, quality assurance, and in-service training.  Doctor of Medicine or Osteopathy degree is required.  Three year Residency in Family Practice required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required.

Staff Physician; Family Practice – Walk-In Center/Urgent Care Physicians
The Staff Physician provides primary care and urgent care to patients.  Patients are provided with care and follow-up not commonly part of urgent care practices.    Doctor of Medicine or Osteopathy degree is required.  Three-year Residency in Family Practice required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required. Requires evenings, some holidays, and Saturdays on a rotating basis.

Family Practice Physicians Family Practice Physician (no OB) 
The Physician provides comprehensive and continuous primary care to a panel of patients.  Physicians are leaders in the organization and are involved in performance improvement, quality assurance, and in-service training.  Doctor of Medicine or Osteopathy degree is required.  Three year Residency in Family Practice required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required.

Family Practice Physicians Family Practice Physician (with OB) 
The Physician provides comprehensive and continuous primary care to a panel of patients.   Family Practice with OB will provide care of patients for labor & delivery.  Teaching and Faculty Appointment are part of this role.  Doctor of Medicine or Osteopathy degree is required.  Three-year Residency in Family Practice or other Primary Care Specialty such as Internal Medicine required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required.


The following Medical Leadership Positions are currently open:

Medical Director -  Walk-In Center, Worcester, MA 
  • Family Practice no OB; 5 years of experience with progression towards leadership role
  • Urgent Care experience and Primary Care experience required
  • 50% clinical time/50% admin time
  • Operations open evenings, Saturdays, and some holidays
Associate Medical Director for Southbridge Satellite Medical Site, Southbridge, MA    
  • Family Practice no OB; 3-5 years of experience; site leader for small site 
  • 75% clinical time/25% admin time
  • Hours of Operation: Monday – Friday 8:30 a.m. – 5:00 p.m.; No Weekends/Holidays 
Medical Director - Primary Care Teams, Worcester MA
  • Family Practice no OB; No Call/No Rounds
  • 60% clinical time/40% admin time
  • 8 years of experience with progression in a leadership role 
  • Continuity Primary Care experience required; FQHC experience preferred
  • Hours of Operation:  Mondays – Fridays 8:00 a.m. – 5:00 p.m.
  • Evening sessions:  currently Mon, Tues, Thurs 5:00 p.m. – 9:00 p.m. 
  • No weekends; No holidays