Current Job Openings

Manager of Patient Services

The Patient Services Supervisor oversees and manages patient insurance verification, demographics, and check-in and check-out.  The Manager of Patient Services will also manage the daily work of the patient services representatives, ensuring collection of copayments/deductibles and appropriate utilization of the federal sliding fee scale.  Must have strong customer services skills to manage patient access and to mentor staff to continually use excellent customer service skills.  Bachelor’s degree required in business or health care administration or a closely related field.  Five years of supervisory experience preferred.  Experience with patient flow and insurance coverage issues in a health care setting required.  Call Center experience preferred.  Must be able to work in a fast- paced environment, facilitate a high level of customer satisfaction, and foster team-work across the organization.  Expertise in revenue cycle; skill with data analysis, management reporting, MS Excel, Word, PowerPoint required. Bilingual in English and language appropriate to the health center’s patient population preferred.  This position requires occasional evening and weekend work hours.

Referral Coordinator – Managed Care Assistant

The Managed Care Assistant maintains on-gong tracking and documentation on referrals.  The Managed Care Assistant ensures complete and accurate registration for referrals, including patient demographics, insurance, and patient scheduling needs. The Managed Care Assistant follows referral guidelines to schedule and follow-up on referrals.  The Assistant will assist patients in resolving barriers to care, such as interpretation, transportation, or understanding the referral process.  The Managed Care Assistant obtains prior authorizations and maintains communications with the primary care team, patients, and referral partners.  Two to Four years college, post high school training or relevant work experience required.  Relevant work experience may be substituted for education.   A minimum of two years of work experience in a patient services role, medical assistant role, or similar medical field required.  Familiarity with Managed Care plans and referral tracking/follow-up required.  Proficiency with electronic medical systems and basic computer/data entry skills required. Requires respectful and professional manner with patients, staff, and providers; a high degree of customer service is required.

 

Program Assistant – WIC Program

Bilingual English/Spanish

The WIC Program Assistant is responsible for clerical duties such as answering phones, filing, and managing WIC charts, printing WIC checks, entering eligibility and demographic data into the computer, and assisting WIC participants.  High school diploma or GED required.  One year of general office experience with computer responsibilities required.  Experience in health care setting preferred.  Bilingual in English and one of the major languages of the client population.  Must complete extensive on-the-job training program locally and in Framingham.  Basic math and reading skills required. Must be available to work at multiple WIC sites and available for some Saturdays and some evening hours, as needed. 

 

Family Partner for Project Launch

Bilingual English/Spanish

The Family Partner for Project Launch is a peer advocate role offering support in child development, child mental health, and family support services. The Family Partner works collaboratively with the Project Launch Behavioral Health Clinician on development and implementation of the program.  The Family Partner provides on-going advocacy and support to improve quality of care.  The Family Partner uses their “lived experience” to help other parents with effectively accessing and engaging in recommended services.  Associates degree required in human services or a closely related field of study. Preferred candidate will have coursework towards a Bachelor’s degree. Must have lived experience as a parent navigating resources and programs for a special needs child.  Experience as a community health worker or advocate preferred.   Experience organizing, and leading small groups and individuals required.  Strong communication and advocacy skills required.  Knowledge or interest in early childhood education, outreach, and prevention is a key requirement for this position.  Knowledge of community resources is preferred. Position requires local travel.

 

Bilingual Medical Assistant, Primary Care

Under the supervision of an RN/LPN, the Bilingual Medical Assistant, Level I provides direct clinical service to patients by performing basic patient care tasks and is responsible for providing medical interpretation for FHCW health professionals during medical visits; completes unit clerk responsibilities as assigned.  High School diploma or GED required.  Must be graduate of an accredited Medical Assistant program.  Previous experience in primary care or other health care setting preferred.

BLS required.  Computer proficiency required.  Preferred candidate will be bilingual in English and another language based on the current patient population served at FHCW and to support the needs of the program. Must have adequate reading/writing skills, including medical terminology, in both languages.

Community Health Worker/Patient Navigator

-       Population Health - Substance Abuse/OBAT services outreach and support

-       Population Health - HIV Services with outreach and support for MSM, IDU

The Community Health Worker/Patient Navigator will support the Integrated Behavioral Health Providers and medical providers with patient triage, community referrals, and overall care management services.  The Community Health Worker will provide patient education and advocacy to assist patients with accessing services of FHCW and as appropriate, with external services.  The CHW will support the care team with patient follow-up and address barriers to care. High school diploma or GED required; Bachelor’s degree in a related discipline preferred.  Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.  Minimum of two years relevant work or college-level internship experience required.  Data entry skills and proficiency with MS Office including Excel and Outlook.  Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.  Must have demonstrated organizational skills and the ability to work independently.  Must be bilingual in English and another language appropriate to the health center’s patient population; with English/Spanish preferred.  Local travel required for home visits to patients.

 

Advocate/Health Educator

-         HIV Counseling and Testing – Population Health for MSM

The Advocate/Health Educator for the HIV program provides HIV counseling & testing, case management services to health center patients and community residents.  The Advocate/Health Educator also provides education on HIV, C&T to the staff and clients as well as the Worcester community via outreach to shelters and residential programs. The HIV advocate must be available to do community outreach during off-hours and on weekends.  Two to four years college, post-high school training or relevant work experience required.  BS/BA preferred. Relevant work experience may be substituted for education.  At least two years of experience working in a medical or human service environment is required.  One to two years of case management preferred.  Knowledge of Worcester area community resources required.  Must have certification in phlebotomy or successful completion of training and certification within six months of placement in position. Bilingual in English and another language appropriate to the health center’s patient population required.  Position requires local travel and/or home visits.

Behavioral Health Clinician – Integrated Care

The Clinician will perform a variety of duties as a member of the Patient Centered Medical Home, Primary Care Team.  Work will include consultations, brief assessments, brief interventions, care coordination, and individual, family, and group behavioral health interventions with children, adolescents, and adults. The Clinician will work directly with medical providers and the care team to collaboratively address patients’ care and to support optimal medical and behavioral health.  The counselor will engage in and support patient access, high quality care, and overall productivity of the Team.  Master’s degree in social work, mental health counseling, psychology, or a closely related field, required.  Two to four years direct patient care and managed care experience preferred; public sector experience may be applicable.  This experience may be in an internship.  Demonstrated knowledge of collaboration needed to achieve common objectives of medical/behavioral healthcare preferred.  Public sector experience may be applicable.  Candidate must be eligible for and actively working towards obtaining an LICSW or LMHC, or other similar credentials.

 

Dental Assistant or Certified Dental Assistant

Under supervision of a dentist, the dental assistant assists the dentist in provision of dental procedures including, but not limited to, receiving and preparing the patient, charting dental records, updating medical and dental histories, assisting in maintaining dental records, sterilizing all dental instruments including hand pieces, and disinfecting of operatories according to established guidelines and after treating each patient.  The dental assistant is scheduled to be chair-side with the dentist in the practice, therefore the position requires flexible work hours according to the needs of the department.  High school diploma or GED required. Training certification as a Dental Assistant preferred.   One year relevant experience preferred.  Must hold current MA licensure to practice as a Dental Assistant. Must have current BLS certification. Certification in Radiology is required upon hire.

Patient Services Representative

The Patient Services Representative is responsible for assisting the patient in obtaining access to health care. The Patient Services Representative will check-in and check-out patients for their primary care appointments.  The Patient Services Representative makes confirmation calls, schedules patient appointments, processes schedule changes, maintains alert codes, schedules outside appointments not requiring an authorization, and updates demographic and insurance information for each visit.  The Patient Services Representative must have a high degree of professionalism and excellent customer service skills.  High School diploma or GED required.  Completion of Medical Office Administration training program or related education preferred. Experience with medical terminology, health insurance, on-line database/insurance verification preferred.  Must have demonstrated computer skills, including data entry, navigation in a Windows environment, and with MS Outlook.  One year relevant experience required; experience in a medical/healthcare environment preferred.  Professional telephone etiquette, strong customer service skills required.  Must be bilingual in English/Spanish, or in English and another language needed to support the health center’s patient population. 

MassCare Peer Advocate – HIV Services

The Peer Advocate ensures patient access to comprehensive HIV education, Peer Support and Group-level Peer Support.  The Peer Advocate will offer support and assistance to HIV+ patients, family members, and teen patients transitioning from pediatric HIV services at UMass Memorial Health Care to adult services at the health center (FHCW).  High School Diploma or GED is required. Experience as a community health worker preferred.   Experience organizing, and leading small groups and individuals required.  Strong communication and advocacy skills required. Knowledge or interest in HIV education, outreach, and prevention is a key requirement for this position.  Preferred candidate will be bilingual in English and another language based on the current patient population served at FHCW and to support the needs of the program.   Position requires local travel.

Dentists – Worcester & Southbridge 

Staff Dentist – General Dentistry (full or part-time positions available) Worcester & Southbridge

As a Dental Residency (AEGD) site, must be fully licensed to practice dentistry; not accepting Limited License Dentists at this time. 

The Staff Dentist provides direct delivery of dental care, maintains and documents dental records, assists in providing follow-up care, assists in maintaining and ordering supplies and equipment.   Doctorate in General Family Dentistry from a U.S. accredited Dental School. Two to three years of experience in community dentistry preferred. Must be fully licensed in Massachusetts to practice dentistry without limitations.  Position also requires current BLS.

Qualified candidates will be considered for Faculty appointment with NYU Lutheran AEGD Program

Pediatric Dentist (full or part-time position available) Worcester & Southbridge

Would you like to join our team to provide the community with pediatric dental services?  Are you interested in school-based prevention and restorative services?   The Pediatric Dentist must be licensed DDS or DMD in Massachusetts.  Three years of experience preferred.  Must have experience with restorative and prosthetic care to children.  Services are provided with caring support and behavioral management skills required in our “no sedation-no nitrous” environment.  Interest in developing a community-centered practice.  Opportunity to integrate care with medical team. Qualified candidates will be considered for Faculty appointment with NYU Lutheran AEGD Program

 

Primary Care Physicians and Urgent Care Physicians - Worcester

 

Family Practice Physicians Family Practice Physician (no OB)

The Physician provides comprehensive and continuous primary care to a panel of patients.  Physicians are leaders in the organization and are involved in performance improvement, quality assurance, and in-service training.  Doctor of Medicine or Osteopathy degree is required.  Three year Residency in Family Practice required. Board Eligible/Board Certified. Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required.

 

Staff Physician; Family Practice – Walk-In Center/Urgent Care Physicians

The Staff Physician provides primary care and urgent care to patients. Patients are provided with care and follow-up not commonly part of urgent care practices.    Doctor of Medicine or Osteopathy degree is required.  Three year Residency in Family Practice required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required. Requires evenings, some holidays, and Saturdays on a rotating basis.

Family Practice Physicians Family Practice Physician (with OB)

The Physician provides comprehensive and continuous primary care to a panel of patients.   Family Practice with OB will provide care of patients for labor & delivery.  Teaching and Faculty Appointment are part of this role.  Doctor of Medicine or Osteopathy degree is required.  Three year Residency in Family Practice or other Primary Care Specialty such as Internal Medicine required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required

Advance Practice Clinicians

Family Nurse Practitioner (FNP) - Primary Care

FHCWs Nurse Practitioners are collaborative and love working in a team approach to provide care to so many patients in need.  FNP at the health center have a panel of patients, providing continuity of care.  Graduate of an ANA accredited Nurse Practitioner program.  Master’s Degree in Nursing required.  Preferred candidates will have two years of relevant experience as an FNP with demonstrated ability to work independently.  Current licensure by Massachusetts Board of Nursing. Nationally certified as a Family Nurse Practitioner. Current DEA/Mass Controlled Substance license for prescriptive authority.  BLS required.

Physician Assistant

The Physician Assistant provides comprehensive, cost effective health care to families which includes assessment, diagnosis, and treatment according to the standards of advanced nursing practice. Graduate of an accredited Physician Assistant training program. Minimum of two years of relevant experience as a Physician Assistant preferred with demonstrated ability to work independently. MA License, Certification by the National Commission on Certification of Physician Assistants.  Current DEA/MCSR for prescriptive authority. BLS required.