Current Job Openings

Executive Assistant to the President/CEO
The Executive Assistant to the President/CEO will assist the President/CEO in his/her role and will perform complex administrative functions that require contact with highly confidential information with the utmost discretion and diplomacy. This is a highly visible position and involves the ability to present a welcoming respectful and friendly presence, function independently, interact as the contact for executive management for internal and external customers, and serve as the CEO’s liaison to the Board of Directors. The position also requires high capacity for teamwork and the ability to portray a professional image for Administration internally and externally and FHCW at large. Administrative support including telephone reception, greeting, guests, hospitality, and similar duties, in Administration is another aspect of this position.  Educational Requirements:  Associates degree in Business, Medical Office Administration, or closely related discipline required. Bachelor’s degree in business, administration, or closely related field of study preferred.  Experience Required:  Demonstrated ability to organize, plan, and develop multiple projects within time constraints and to meet deadlines.  Proven experience with recognizing sensitive material and maintaining a high degree of confidentiality.  Excellent interpersonal, communication, and presentation skills (oral and written) are required.  Experience in report design, preparation and project documentation.  Advanced proficiency with MS Word, Excel, PowerPoint, and Outlook required.   Ability to work extended hours as necessary.  Previous healthcare or social service experience and bilingual in Spanish is strongly preferred.

Credentialing Coordinator
The Credentialing Coordinator will process all new provider credentials and ensure the integrity of the applications, Joint Commission standards, and compliance with state guidelines.  The Credentialing Coordinator will process the initial health private and Medicare insurance applications and provide ongoing maintenance as required by each health plan. The Credentialing Coordinator will maintain provider credentials and enter all relevant information into the credentialing databases. In addition, the Credentialing Coordinator will assist with the welcome and/or New Employee orientation, as required.  Educational Requirements:  Bachelor's degree or relevant certification/license required.  Experience Required:  3 years relevant experience required, credentialing experience preferred. Some supervisory experience preferred. Experience with project management and with decision- making on an independent basis.  Professional Licensure/Special Skills And Certification Required: Proficiency with credentialing software systems, MS Access, MS Excel, and MS Word required. Access database management, data entry, and the ability to learn to develop access databases required. Group facilitation and curriculum development experience preferred.

Coordinator Registered Nurse– Quality Improvement
The RN Coordinator - Quality Improvement will oversee and support all aspects of the formal quality and performance improvement activities at FHCW.  This will include leading compliance with the Joint Commission, NCQA/PCMH, ACO, and HRSA Quality Improvement activities.  The Coordinator will identify performance improvement opportunities, coach performance improvement teams, design/implement peer audits, and manage the clinical incident reporting system.  Teaching PI/PDSA concepts to FHCW staff is another key aspect of the role.  Qualifications:  BS or BA in Nursing required. MPH, MPA, or Master’s Level Nursing degree preferred.  Must hold current licensure as an RN by the Massachusetts Board of Registration.  Two to four years nursing experience; experience in training, coaching or quality improvement role preferred.  Strong demonstrated knowledge of PDSA cycle, data reporting and analytics, medical informatics, and clinical documentation required.  Experience and training in LEAN methodology preferred.  Knowledge of HRSA, Joint Commission, Department of Public Health, and NCQA/PCMH requirements strongly preferred.

Team Lead Nurse
The Team Leader Nurse will supervise and coordinate clinical activities and operational assignments of the Primary Care Team nursing staff, medical assistant staff, and unit clerk.  The Team Leader Nurse will ensure effective team-based care with the expectation of meeting the standards for Patient Centered Medical Home.  The Team Leader Nurse will serve as the point person for the team, ensuring high quality patient care and access to services.  The Team Leader will provide direct clinical services to patients. Educational Requirements: Graduate of an accredited school of nursing required; BS in nursing preferred. Minimum requirements graduate of Licensed Practical Nursing program. Experience Required: Experience in practice coordination, ambulatory care, and/or staff supervision preferred. Demonstrated teamwork, collaboration, written/verbal communication skills.  Experience with EMR; NextGen preferred. Professional Licensure/Special Skills and Certification Required: Must be currently licensed as RN or LPN by the MA Board of Registration. BLS required.

RN Clinical Care Manager
-    Substance Use Disorder
-    Chronic Pain

The Nurse Case Manager provides direct and indirect nursing care in a family practice setting including: triage, health maintenance teaching, and administration of vaccines/medication.  The Nurse Case Manager will provide support to medical providers in the management of prescriptions of controlled substance medications. As a member of the Controlled Substances Team, the Nurse Case Manager will collaborate and communicate with other nursing professionals, medical assistants, and medical providers to ensure high quality patient care and improvement of clinical outcomes and compliance for patients being served.  Educational Requirements: The position requires completion an accredited RN program.  Experience Required:  Preferred candidate will have two years of experience in nursing role in an ambulatory care setting; primary care and or controlled substances safe prescribing preferred.  Demonstrated knowledge and skill in chronic care/pain management or substance use disorders preferred.   Professional Licensure/Special Skills and Certification Required:  Must have current MA licensure RN.  BLS required.

Program Coordinator/Unit Clerk – Care Management
The Coordinator for Care Management Services will work to support the health care coordination with patients and staff, care transition s, health promotion, and ensure overall patient care follow-up care is provided in a timely and effective manner for individuals and populations. Educational Requirements:  Minimum of two years college or Associates degree in a related field required.  Bachelor’s degree strongly preferred for case management.  Experience Required:  Minimum of two years relevant work or college-level internship experience required.  Data entry skills and proficiency with MS Office including Excel and Outlook.  Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.  Must have demonstrated organizational skills and the ability to work independently.  Professional Licensure/Special Skills and Certification Required:  Must be bilingual in English and another language appropriate to the health center’s patient population. 

Unit Clerk –Primary Care
The Unit Clerk supports the Primary Care team by coordinating, prioritizing, and responding to the calls and in person requests from patients and internal staff.  The Unit Clerk will be responsible for the initial triage of incoming telephone calls, record accurate information from callers, and determine patients’ needs. The Unit Clerk performs team-based population health tasks to support the patient centered medical home.  The Unit Clerk provides the primary clerical and administrative support to the team for patient-related matters. Educational Requirements: High school diploma or GED required.  Certificate of completion of a Medical Office Administration program or two to four years college, post-high school training preferred. Experience Required:  Demonstrated customer service and office organizational skills required.  Minimum of two years of experience working in a medical or human service environment, preferred.  MS Office Suite proficiency and demonstrated work with an EMR.   Knowledge of medical terminology and experience in telephone triage in a medical setting preferred. Professional Licensure/Special Skills and Certification Required: Bilingual in English and another language required based on the current patient population served at the health center.

SBHC Navigator
The SBHC Navigator Level I is the primary receptionist and key person who assists students in making appointments to obtain health care at the SBHC. The SBHC Navigator’s responsibilities include; patient registration, education about health center services, appointment scheduling, and data entry. The SBHC Navigator Level I provides medical interpretation for the clinicians during medical visits in the School Health Center. The SBHC Navigator Level I will ensure effective and efficient flow of patients, accuracy of computer schedules, accuracy and completeness of assessment forms, and accurate data entry.  The SBHC Navigator communicates with patients and families to ensure that they arrive at SBCH with all necessary information i.e. demographics and insurances. Educational Requirements: Two to four years college/post high school training or relevant work experience required. Associates degree and/or Certificate in Medical Office Administration or Medical Interpreter Training preferred. Experience Required: Two to four years working in a healthcare environment preferred. Demonstrated skill with electronic medical records required.  Clerical proficiency required. Demonstrated organizational, teamwork, communication, critical thinking and customer service skills required.  Ability to adhere to scheduling/billing deadlines, and to work independently with minimal supervision required. Professional Licensure/Special Skills and Certification Required: Bilingual in English and another language appropriate to the health center’s patient population required.  Current BLS/CPR certification required.

Family Partner – Project Launch (Bilingual Spanish/English)
The Family Partner for Project Launch is a peer advocate role offering support in child development, child mental health, and family support services. The Family Partner works collaboratively with the Project Launch Behavioral Health Clinician on development and implementation of the program.  The Family Partner provides on-going advocacy and support to improve quality of care.  The Family Partner uses their “lived experience” to help other parents with effectively accessing and engaging in recommended services.  Educational Requirements:  Associates degree required in human services or a closely related field of study.  Preferred candidate will have coursework towards a Bachelor’s degree. Experience Required: Must have lived experience as a parent navigating resources and programs for a special needs child.  Experience as a community health worker or advocate preferred.   Experience organizing, and leading small groups and individuals required.  Strong communication and advocacy skills required.  Knowledge or interest in early childhood education, outreach, and prevention is a key requirement for this position.  Knowledge of community resources is preferred.  Professional Licensure/Special Skills and Certification Required:  Bilingual in English and Spanish Required. Position requires local travel.

Patient Accounts Representative
The Patient Accounts Representative, Level I is responsible for the data entry and clerical functions within the Patient Accounts Department. Educational Requirements: High school diploma or GED required. Experience required: One year experience with use of various PC based software products, including but not limited to: word processing, spreadsheets and databases required. Knowledge and experience of ICD-10 and CPT coding preferred Basic math and reading skills required.

Behavioral Health Care Manager (LSW/LCSW)
The Behavioral Health Care Manager serves as a primary care manager for members with behavioral health as priority concern. The Care Manager will conduct comprehensive assessments and ongoing coaching/care coordination by developing Care Plans with Enrollee and family and/or caregivers. Care Manager provides behavioral health and social support assessment as requested by RN Care Manager. Care Manager works with enrollees and care team to identify and refer to behavioral health resources within FHCW and in the community. Care Manager will participate in care planning visits, face-to-face, at home/work, and telephonically. Care Manager will document in both Identifi and Nextgen EMR.  Educational Requirements:   Master’s degree in social work, mental health counseling, psychology, or a closely related field, preferred. Bachelor’s degree required.  Experience Required: Two to four years’ direct patient care and managed care experience preferred; public sector experience may be applicable.  This experience may be in an internship.  Demonstrated knowledge of collaboration needed to achieve common objectives of medical/behavioral healthcare preferred.  Professional Licensure/Special Skills and Certification Required: Candidate must be licensed as LSW/LCSW. Candidate also eligible for and actively working towards obtaining an LICSW or LMHC, or other similar credentials.

WIC Program Assistant
The WIC Program Assistant is responsible for clerical duties such as answering phones, filing, and managing WIC charts, printing WIC checks, entering eligibility and demographic data into the computer, and assisting WIC participants. Educational Requirements: High school diploma or GED required. Experience Required: One year of general office experience with computer responsibilities required.  Experience in health care setting preferred. Professional Licensure/Special Skills and Certification Required: Bilingual in English and one of the major languages of the client population.  Must complete extensive on-the-job training program locally and in Framingham.  Basic math and reading skills required.  Must be available to work at multiple WIC sites and available for some Saturdays and some evening hours, as needed. 

Recovery Coach (2 positions available)
The Recovery Coach works with individuals who have Substance Use Disorders and supports the patient by removing barriers to care.  The Recovery Coach is an integral part of the Office Based Addiction Treatment (OBAT) Team.  The Recovery Coach provides community outreach and peer recovery support to sustain recovery.  The Recovery Coach assists the team to promote and coordinate care in a positive, supportive manner.  The Recovery Coach promotes patient recovery from addiction using patient navigator skills to connect patients with recovery support services.  High School Diploma or GED required.  Associates Degree in Human Services or related field preferred.   Completion of Patient Navigator or Medical Interpreter program preferred.  Must have lived experience with substance use disorder.  Two years of experience in a healthcare or substance abuse program support preferred.  Knowledge of community resources.  Understanding of recovery and ability to work independently and as part of a team.  Must have demonstrated computer proficiency with MS Office, Word and Excel.  Certification as Certified Addiction Recovery Coach (CARC) required, or able to obtain within six (6) months from date of hire.

Health Benefits Advisor (HBA) Bilingual (Spanish/English)
The Health Benefits Advisor (HBA) assists patients obtain medical insurance coverage or assistance for health coverage.  The HBA provides follow-up to determine and ensure enrollment within the health center and during outreach services.  Educational Requirements:  Two to four years college, post-high school training required.  BS/BA preferred.  Experience Required:  Two to four years of experience in human services or healthcare role required. Demonstrated knowledge of current health care reform regulations and processes, including experience with Virtual Gateway strongly preferred.  Familiarity with managed care plans preferred.  Position requires strong customer service and prioritization skills.  Required:  Bilingual in English/Spanish. Demonstrated clerical and computer skills required.  Must have adequate reading and writing skills in both languages. 

Community Health Worker/Patient Navigator
The Community Health Worker/Patient Navigator (CHW) will work to outreach, identify, recruit, and support patients to engage in care and/or care management services.  The CHW will provide patient education and advocacy to assist patients with accessing services of FHCW and as appropriate, make and follow-up on referrals for external services.  The CHW will support the care team with patient follow-up, reminders, and will address barriers to care. The CHW will document all services as required and will assist in meeting all program requirements.  High school diploma or GED required; Bachelor’s degree in a related discipline preferred.  Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.  Minimum of two years relevant work or college-level internship experience required.  Data entry skills and proficiency with MS Office including Excel and Outlook.  Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.  Must have demonstrated organizational skills and the ability to work independently.  Must be bilingual in English and another language appropriate to the health center’s patient population.  Local travel required for home visits to patients.  Community Health Worker Core Training required within first year of employment.  Flexible evening work, weekend hours required to meet FHCW community or patient needs.

Homeless Families Advocate – Bilingual (Spanish/English)
Provide advocacy, support, and case management services to members of the Homeless Families Program.  Educational Requirements:  Two to four years college, post-high school training or relevant work experience required.  BS/BA strongly preferred.  Experience Required: At least two years of experience in case management or related position preferred.  Advocacy and outreach skills required.  Required:  Bilingual in English/Spanish.  Position requires local travel.

Dental Assistants or Certified Dental Assistants
Under supervision of a dentist, the dental assistant assists the dentist in provision of dental procedures including, but not limited to, receiving and preparing the patient, charting dental records, updating medical and dental histories, assisting in maintaining dental records, sterilizing all dental instruments including hand pieces, and disinfecting of operatories according to established guidelines and after treating each patient.  The dental assistant is scheduled to be chair-side with the dentist in the practice, therefore the position requires flexible work hours according to the needs of the department.  High school diploma or GED required. Training certification as a Dental Assistant preferred.   One year relevant experience preferred.  Must hold current MA licensure to practice as a Dental Assistant. Must have current BLS certification. Certification in Radiology is required upon hire.

Medical Interpreter/Cultural Case Manager - Portuguese/English
The Medical Interpreter/Cultural Case Manager will be responsible for supporting the provider -patient relationship. The Medical Interpreter/Cultural Case Manager will assist patients in the primary care setting to assure effective communication and care. He/she will also be responsible for providing direct care and case management to ensure effective communication and care of service.  Educational Requirements:  Minimum of two years college or Associates degree in a related field required. Bachelor’s degree strongly preferred.  Medical Interpreter training required.  Experience Required:  Two years relevant work or volunteer experience required.  Relevant computer skills required.  Professional Licensure/Special Skills and Certification Required:  Certification as Medical Interpreter required or must earn within 6 months of date of hire. Required: Bilingual in English and another language appropriate to the health center’s patient population required. Must have adequate reading/writing skills, including medical terminology, in both languages.

Bilingual Medical Assistant, Primary Care
Under the supervision of an RN/LPN, the Bilingual Medical Assistant, Level I provides direct clinical service to patients by performing basic patient care tasks and is responsible for providing medical interpretation for FHCW health professionals during medical visits; completes unit clerk responsibilities as assigned.  High School diploma or GED required.  Must be graduate of an accredited Medical Assistant program.  Previous experience in primary care or other health care setting preferred.
BLS required.  Computer proficiency required.  Preferred candidate will be bilingual in English and another language based on the current patient population served at FHCW and to support the needs of the program. Must have adequate reading/writing skills, including medical terminology, in both languages.

Managed Care Assistant – Referrals 
As a member of the Patient Services Team, the Managed Care Assistant maintains on-gong tracking and documentation on referrals.  The Managed Care Assistant ensures complete and accurate registration for referrals, including patient demographics, insurance, and patient scheduling needs.  The Managed Care Assistant follows referral guidelines to schedule and follow-up on referrals.  The Assistant will assist patients in resolving barriers to care, such as interpretation, transportation, or understanding the referral process.  The Managed Care Assistant obtains prior authorizations and maintains communications with the primary care team, patients, and referral partners.  Educational Requirements:  Two to four years college, post high school training or relevant work experience required.  Relevant work experience may be substituted for education.   Experience Required:  A minimum of two years of work experience in a patient services role, medical assistant role, or similar medical field required.  Familiarity with Managed Care plans and referral tracking/follow-up required.  Proficiency with electronic medical systems and basic computer/data entry skills required. Requires respectful and professional manner with patients, staff, and providers; a high degree of customer service is required.  Professional Licensure/Special Skills and Certification Required:  None. 

Bilingual Team Advocate/Case Manager – Primary Care English/Spanish
The Coordinator will plan, direct, and oversee the services provided by the team.  This includes day to day case management, advocacy, education, and support services to patients being served.  The Coordinator will provide direct care and case management for patients.  The Coordinator works cooperatively with grant-funded programs on the implementation and management of program outcomes and services.  The Coordinator ensures compliance with and timeliness of reporting requirements, data collection, and other funding requirements.  The Coordinator will interview, train, and coach advocate/case managers.  The Coordinator also participates with other departments to manage the overall delivery of social services to clients.  Associates degree in a related field required; BSW strongly preferred. A combination of high school diploma/GED with seven years of direct program service experience may be substituted for the Associates degree.  Two to four years of experience with healthcare or social service program management, supervision, and/or direct patient care.  Knowledge and experience in working with mental health and/or substance abuse preferred.  Must have strong working knowledge of Worcester area community resources.  Must be bilingual in English and Spanish.

Dental Receptionist
The Dental Receptionist is the key person who greets patients and provides information, direction, and assistance to patients/visitors/callers to the Dental Department.  Responsibilities include greeting visitors/patients, patient registration including insurance verifications, appointment scheduling, answering and handling incoming telephone calls, sending/receiving departmental correspondence, monitoring waiting room area, making outgoing calls for appointment verifications, and providing information about all Health Center services.  The Dental Receptionist is also responsible for collection of co-pays and patient balances at the time of service.  Educational Requirements:  High school diploma or GED required.  Education beyond High School preferred.  Basic math skills required.  Medical office education preferred. Experience Required:  One year clerical experience including typing, filing, data entry, telephone techniques, and use of office equipment required.  Medical office experience preferred. Professional Licensure/Special Skills and Certification Required:  Bilingual in English and another language appropriate to the health center’s patient population preferred, but not required.  Preferred candidate will have completed Medical Office Administration certification program.

Bilingual Licensed Independent Clinical Social Worker (LICSW) (2 positions open) English/Spanish
The LICSW will provide clinical assessments & counseling to FHCW clients.   The LICSW will work collaboratively with other clinicians to continually assess the needs and expectations of clients.  The LICSW will identify and address client needs and expectations.  The LICSW will engage in, and support, service levels of the team.   The LICSW will also work with primary care medical providers to collaboratively address client/patient care and to support optimal medical and behavioral health.   Master’s degree in social work, psychology, or counseling required.  Two or more years of post-graduate clinical experience working with individuals, children, and families required.  Candidate must possess current LICSW and must be bilingual in English/Spanish.


Advance Practice Clinicians -

SBHC Family Nurse Practitioner – South High Community School
The School Based Health Nurse Practitioner provides comprehensive, cost effective health care to children and adolescents in a school setting which includes assessment, diagnosis, and treatment according to the standards of advanced nursing practice. The SBHC Nurse Practitioner participates in a team-oriented health care system and acts as a liaison between the health center and the school system. Educational Requirements: Graduate of an ANA accredited Nurse Practitioner program.  Master’s Degree in Nursing required. Experience Required: Minimum of two years of relevant experience with children and adolescents as a Nurse Practitioner with demonstrated ability to work independently.  Must have demonstrated experience with EMR. Professional Licensure/Special Skills And Certification Required: Current licensure by Massachusetts Board of Nursing; FNP or PNP required. Current DEA/Mass Control Substance license for prescriptive authority.  BLS required.

Family Nurse Practitioner – Southbridge practice site
We look forward to your qualifications and enthusiasm to join this small, community-oriented practice located in Southbridge MA
The Family Nurse Practitioner provides comprehensive, cost effective health care to families including assessment, diagnosis, and treatment according to the standards of advanced nursing practice.  Graduate of an ANA accredited Nurse Practitioner program.  Master’s Degree in Nursing required.   Minimum of two years of relevant experience as a Nurse Practitioner preferred with demonstrated ability to work independently.  Current licensure by Massachusetts Board of Nursing, board certified as a Family Nurse Practitioner.  Current DEA/Mass Controlled Substance license for prescriptive authority.  BLS required.

Psychiatric Nurse Practitioner (Psych NP) for Office Based Addictions Treatment (OBAT)
The Psychiatric Nurse Practitioner provides comprehensive, cost effective health care to families which includes assessment, diagnosis, and treatment according to the standards of advanced nursing practice.  Graduate of an ANA accredited Nurse Practitioner program.  Master’s Degree in Nursing required.  Preferred candidate will have a minimum of five years of relevant experience as a Psychiatric Nurse Practitioner.  Must have demonstrated ability to work independently with complex patient care.  Current licensure MA Board of Nursing as Psychiatric Nurse Practitioner.  Current DEA/Mass Controlled Substance license for prescriptive authority.   BLS required.

Dentists –

Staff Dentist – General Dentistry (full and part-time positions available)
Our patients tell us that our Dentists and the entire Dental Team are wonderfully skilled and caring! 
As a Dental Residency (AEGD) site, must be fully licensed to practice dentistry; not accepting Limited License Dentists at this time. 
The Staff Dentist provides direct delivery of dental care, maintains and documents dental records, assists in providing follow-up care, assists in maintaining and ordering supplies and equipment.   Doctorate in General Family Dentistry from a U.S. accredited Dental School.  Two to three years of experience in community dentistry preferred. Must be fully licensed in Massachusetts to practice dentistry without limitations.  Position also requires current BLS.
Qualified candidates will be considered for Faculty appointment with NYU Lutheran AEGD Program

Pediatric Dentist (full or part-time position available)
Will work in both Worcester and Southbridge locations.
Would you like to join our team to provide the community with pediatric dental services?  Are you interested in school-based prevention and restorative services?   The Pediatric Dentist must be licensed DDS or DMD in Massachusetts.  Three years of experience preferred.  Must have experience with restorative and prosthetic care to children.  Services are provided with caring support and behavioral management skills required in our “no sedation-no nitrous” environment.  Interest in developing a community-centered practice.  Opportunity to integrate care with medical team.  Qualified candidates will be considered for Faculty appointment with NYU Lutheran AEGD Program

Primary Care Physicians and Urgent Care Physicians - Worcester

Staff Physician; Family Practice – Walk-In Center/Urgent Care Physicians
The Staff Physician provides primary care and urgent care to patients.  Patients are provided with care and follow-up not commonly part of urgent care practices.    Doctor of Medicine or Osteopathy degree is required.  Three-year Residency in Family Practice required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required. Requires evenings, some holidays, and Saturdays on a rotating basis.

Family Practice Physicians Family Practice Physician (no OB)
The Physician provides comprehensive and continuous primary care to a panel of patients.  Physicians are leaders in the organization and are involved in performance improvement, quality assurance, and in-service training.  Doctor of Medicine or Osteopathy degree is required.  Three year Residency in Family Practice required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required.

Family Practice Physicians Family Practice Physician (with OB)
The Physician provides comprehensive and continuous primary care to a panel of patients.   Family Practice with OB will provide care of patients for labor & delivery.  Teaching and Faculty Appointment are part of this role.  Doctor of Medicine or Osteopathy degree is required.  Three-year Residency in Family Practice or other Primary Care Specialty such as Internal Medicine required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required