Current Job Openings

Help Desk Technician
The Help Desk Technician provides first-line support to computer users, employing a high degree of customer service, technical expertise, and timeliness. The Technician uses various techniques for resolving problems and seeks supervisory input/guidance when necessary.  The Technician has frequent interactions with users requiring effective interpersonal communications.  The Technician uses a high degree of patience and problem-solving techniques to handle user issues.  The Technician will document and follow through on resolution with users. Associate Degree and/or specialized certification in a closely related field required.  Strong customer/user support experience is required.  Experience with various computer operating systems and knowledge/experience with PC hardware, operating systems, and peripheral devices is required.  Experience required installing, configuring, upgrading PC workstations/laptops.   Demonstrated computer literacy skills as well as the ability and desire to quickly learn new technologies are important for success in this role. Knowledge of Active Directory, password resets, and previous experience in a Help Desk role in a healthcare environment is desirable.  A+ Certification preferred.  Must have the ability/dexterity to safely transport and install computer equipment.  Local travel is required to meet requests of users located at remote sites.  Occasional off-hours work is required.

Community Health Worker/Patient Navigator 
  • Population Health - Substance Abuse/OBAT services outreach and support
  • Population Health - HIV Services with outreach and support for MSM, IDU
The Community Health Worker/Patient Navigator will support the Integrated Behavioral Health Providers and medical providers with patient triage, community referrals, and overall care management services.  The Community Health Worker will provide patient education and advocacy to assist patients with accessing services of FHCW and as appropriate, with external services.  The CHW will support the care team with patient follow-up and address barriers to care. High school diploma or GED required; Bachelor’s degree in a related discipline preferred.  Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.  Minimum of two years relevant work or college-level internship experience required.  Data entry skills and proficiency with MS Office including Excel and Outlook.  Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.  Must have demonstrated organizational skills and the ability to work independently.  Must be bilingual in English and another language appropriate to the health center’s patient population; with English/Spanish preferred.  Local travel required for home visits to patients.

Advocate/Health Educator 
  • HIV Counseling and Testing – Population Health for MSM
The Advocate/Health Educator for the HIV program provides HIV counseling & testing, case management services to health center patients and community residents.  The Advocate/Health Educator also provides education on HIV, C&T to the staff and clients as well as the Worcester community via outreach to shelters and residential programs. The HIV advocate must be available to do community outreach during off-hours and on weekends.  Two to four years college, post-high school training or relevant work experience required.  BS/BA preferred.  Relevant work experience may be substituted for education.  At least two years of experience working in a medical or human service environment is required.  One to two years of case management preferred.  Knowledge of Worcester area community resources required.  Must have certification in phlebotomy or successful completion of training and certification within six months of placement in position. Bilingual in English and another language appropriate to the health center’s patient population required.  Position requires local travel and/or home visits.

Behavioral Health Clinician – Integrated Care 
The Clinician will perform a variety of duties as a member of the Patient Centered Medical Home, Primary Care Team.  Work will include consultations, brief assessments, brief interventions, care coordination, and individual, family, and group behavioral health interventions with children, adolescents, and adults. The Clinician will work directly with medical providers and the care team to collaboratively address patients’ care and to support optimal medical and behavioral health.  The counselor will engage in and support patient access, high quality care, and overall productivity of the Team.  Master’s degree in social work, mental health counseling, psychology, or a closely related field, required.  Two to four years direct patient care and managed care experience preferred; public sector experience may be applicable.  This experience may be in an internship.  Demonstrated knowledge of collaboration needed to achieve common objectives of medical/behavioral healthcare preferred.  Public sector experience may be applicable.  Candidate must be eligible for and actively working towards obtaining an LICSW or LMHC, or other similar credentials.

Bilingual Medical Assistant, Primary Care
Under the supervision of an RN/LPN, the Bilingual Medical Assistant, Level I provides direct clinical service to patients by performing basic patient care tasks and is responsible for providing medical interpretation for FHCW health professionals during medical visits; completes unit clerk responsibilities as assigned.  High School diploma or GED required.  Must be graduate of an accredited Medical Assistant program.  Previous experience in primary care or other health care setting preferred.
BLS required.  Computer proficiency required.  Preferred candidate will be bilingual in English and another language based on the current patient population served at FHCW and to support the needs of the program. Must have adequate reading/writing skills, including medical terminology, in both languages.

Dental Assistant or Certified Dental Assistant
Under supervision of a dentist, the dental assistant assists the dentist in provision of dental procedures including, but not limited to, receiving and preparing the patient, charting dental records, updating medical and dental histories, assisting in maintaining dental records, sterilizing all dental instruments including hand pieces, and disinfecting of operatories according to established guidelines and after treating each patient.  The dental assistant is scheduled to be chair-side with the dentist in the practice, therefore the position requires flexible work hours according to the needs of the department.  High school diploma or GED required. Training certification as a Dental Assistant preferred.   One year relevant experience preferred.  Must hold current MA licensure to practice as a Dental Assistant. Must have current BLS certification. Certification in Radiology is required upon hire.

Patient Services Representative
The Patient Services Representative is responsible for assisting the patient in obtaining access to health care. The Patient Services Representative will check-in and check-out patients for their primary care appointments.  The Patient Services Representative makes confirmation calls, schedules patient appointments, processes schedule changes, maintains alert codes, schedules outside appointments not requiring an authorization, and updates demographic and insurance information for each visit.  The Patient Services Representative must have a high degree of professionalism and excellent customer service skills.  High School diploma or GED required.  Completion of Medical Office Administration training program or related education preferred.  Experience with medical terminology, health insurance, on-line database/insurance verification preferred.  Must have demonstrated computer skills, including data entry, navigation in a Windows environment, and with MS Outlook.  One year relevant experience required; experience in a medical/healthcare environment preferred.  Professional telephone etiquette, strong customer service skills required.  Must be bilingual in English/Spanish, or in English and another language needed to support the health center’s patient population.  

MassCare Peer Advocate – HIV Services
The Peer Advocate ensures patient access to comprehensive HIV education, Peer Support and Group-level Peer Support.  The Peer Advocate will offer support and assistance to HIV+ patients, family members, and teen patients transitioning from pediatric HIV services at UMass Memorial Health Care to adult services at the health center (FHCW).  High School Diploma or GED is required. Experience as a community health worker preferred.   Experience organizing, and leading small groups and individuals required.  Strong communication and advocacy skills required.  Knowledge or interest in HIV education, outreach, and prevention is a key requirement for this position.  Preferred candidate will be bilingual in English and another language based on the current patient population served at FHCW and to support the needs of the program.   Position requires local travel.

Behavioral Health Clinician – School Based Health Center 
Performs a variety of duties as a member of the FHCW, School Based Health Center (SBHC) team including school-wide mental health prevention and promotion, early intervention, and clinical assessment and treatment services to children and adults.  Master’s degree in social work, psychology, or counseling required.   Two to four years direct patient care and managed care experience preferred; public sector experience may be applicable.  Demonstrated knowledge in the understanding of common objectives of school staff and behavioral health providers strongly preferred.  Experience working with schools and/or community organizations to develop and implement strategies to foster school environment and retention of students.  Experience working with children and adolescents required. This experience may be in an internship.  Candidate must be eligible for and actively working towards obtaining an LICSW or LMHC, or other similar credentials.

Dentists – Worcester & Southbridge

Staff Dentist – General Dentistry (full or part-time positions available) Worcester & Southbridge
Our patients tell us that our Dentists and the entire Dental Team are wonderfully skilled and caring!  
As a Dental Residency (AEGD) site, must be fully licensed to practice dentistry; not accepting Limited License Dentists at this time.  
The Staff Dentist provides direct delivery of dental care, maintains and documents dental records, assists in providing follow-up care, assists in maintaining and ordering supplies and equipment.   Doctorate in General Family Dentistry from a U.S. accredited Dental School.  Two to three years of experience in community dentistry preferred. Must be fully licensed in Massachusetts to practice dentistry without limitations.  Position also requires current BLS.
Qualified candidates will be considered for Faculty appointment with NYU Lutheran AEGD Program

Pediatric Dentist (full or part-time position available) Worcester & Southbridge
Our patients tell us that our Dentists and the entire Dental Team are wonderfully skilled and caring!  
Would you like to join our team to provide the community with pediatric dental services?  Are you interested in school-based prevention and restorative services?   The Pediatric Dentist must be licensed DDS or DMD in Massachusetts.  Three years of experience preferred.  Must have experience with restorative and prosthetic care to children.  Services are provided with caring support and behavioral management skills required in our “no sedation-no nitrous” environment.  Interest in developing a community-centered practice.  Opportunity to integrate care with medical team.  Qualified candidates will be considered for Faculty appointment with NYU Lutheran AEGD Program 

Primary Care Physicians and Urgent Care Physicians - Worcester

Family Practice Physicians Family Practice Physician (no OB) 
The Physician provides comprehensive and continuous primary care to a panel of patients.  Physicians are leaders in the organization and are involved in performance improvement, quality assurance, and in-service training.  Doctor of Medicine or Osteopathy degree is required.  Three year Residency in Family Practice required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required.

Staff Physician; Family Practice – Walk-In Center/Urgent Care Physicians
The Staff Physician provides primary care and urgent care to patients.  Patients are provided with care and follow-up not commonly part of urgent care practices.    Doctor of Medicine or Osteopathy degree is required.  Three year Residency in Family Practice required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required. Requires evenings, some holidays, and Saturdays on a rotating basis.

Family Practice Physicians Family Practice Physician (with OB) 
The Physician provides comprehensive and continuous primary care to a panel of patients.   Family Practice with OB will provide care of patients for labor & delivery.  Teaching and Faculty Appointment are part of this role.  Doctor of Medicine or Osteopathy degree is required.  Three year Residency in Family Practice or other Primary Care Specialty such as Internal Medicine required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required
Advance Practice Clinicians

Family Nurse Practitioner (FNP) - Primary Care 
FHCWs Nurse Practitioners are collaborative and love working in a team approach to provide care to so many patients in need.  FNP at the health center have a panel of patients, providing continuity of care.  Graduate of an ANA accredited Nurse Practitioner program.  Master’s Degree in Nursing required.  Preferred candidates will have two years of relevant experience as an FNP with demonstrated ability to work independently.  Current licensure by Massachusetts Board of Nursing.  Nationally certified as a Family Nurse Practitioner. Current DEA/Mass Controlled Substance license for prescriptive authority.  BLS required.  

Physician Assistant
The Physician Assistant provides comprehensive, cost effective health care to families which includes assessment, diagnosis, and treatment according to the standards of advanced nursing practice. Graduate of an accredited Physician Assistant training program. Minimum of two years of relevant experience as a Physician Assistant preferred with demonstrated ability to work independently. MA License, Certification by the National Commission on Certification of Physician Assistants.  Current DEA/MCSR for prescriptive authority. BLS required.