Current Job Openings

Coordinator of Advocate/Case Managers – Primary Care
The Coordinator will plan, direct, and oversee the services provided by the team.  This includes day to day case management, advocacy, education, and support services to patients being served.  The Coordinator will provide direct care and case management for patients.  The Coordinator works cooperatively with grant-funded programs on the implementation and management of program outcomes and services.  The Coordinator ensures compliance with and timeliness of reporting requirements, data collection, and other funding requirements.  The Coordinator will interview, train, and coach advocate/case managers.  The Coordinator also participates with other departments to manage the overall delivery of social services to clients.  Associates degree in a related field required; BSW strongly preferred. A combination of high school diploma/GED with seven years of direct program service experience may be substituted for the Associates degree.  Two to four years of experience with healthcare or social service program management, supervision, and/or direct patient care.  Knowledge and experience in working with mental health and/or substance abuse preferred.  Must have strong working knowledge of Worcester area community resources.  Must be bilingual in English and a language needed by health center population.


Recovery Coach (2 positions available)
The Recovery Coach works with individuals who have Substance Use Disorders and supports the patient by removing barriers to care.  The Recovery Coach is an integral part of the Office Based Addiction Treatment (OBAT) Team.  The Recovery Coach provides community outreach and peer recovery support to sustain recovery.  The Recovery Coach assists the team to promote and coordinate care in a positive, supportive manner.  The Recovery Coach promotes patient recovery from addiction using patient navigator skills to connect patients with recovery support services.  High School Diploma or GED required.  Associates Degree in Human Services or related field preferred.   Completion of Patient Navigator or Medical Interpreter program preferred.  Must have lived experience with substance use disorder.  Two years of experience in a healthcare or substance abuse program support preferred.  Knowledge of community resources.  Understanding of recovery and ability to work independently and as part of a team.  Must have demonstrated computer proficiency with MS Office, Word and Excel.  Certification as Certified Addiction Recovery Coach (CARC) required, or able to obtain within six (6) months from date of hire.

Community Health Worker – Office Based Addictions Treatment (OBAT)
The Community Health Worker/Patient Navigator (CHW) will work to outreach, identify, recruit, and support patients to engage in care and/or care management services.  The CHW will provide patient education and advocacy to assist patients with accessing services of FHCW and as appropriate, make and follow-up on referrals for external services.  The CHW will support the care team with patient follow-up, reminders, and will address barriers to care. The CHW will document all services as required and will assist in meeting all program requirements. Educational Requirements:  High school diploma or GED required; Bachelor’s degree in a related discipline preferred.  Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.  Experience Required:  Minimum of two years relevant work or college-level internship experience required.  Data entry skills and proficiency with MS Office including Excel and Outlook.  Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.  Must have demonstrated organizational skills and the ability to work independently.  Professional Licensure/Special Skills and Certification Required:  Must be bilingual in English and another language appropriate to the health center’s patient population.  Local travel required for home visits to patients.  Community Health Worker Core Training required within first year of employment.  Flexible evening work, weekend hours required to meet FHCW community or patient needs.

Behavioral Health Clinician – Office Based Addictions Treatment (OBAT)-LICSW
The Behavioral Health Clinician for Integrated Care will perform a variety of duties as a member of the Patient Centered Medical Home, Primary Care Team.  Work will include consultations, brief assessments, brief interventions, care coordination, and individual, family, and group behavioral health interventions with children, adolescents, and adults. The Clinician will work directly with medical providers and the care team to collaboratively address patients’ care and to support optimal medical and behavioral health.  The counselor will engage in and support patient access, high quality care, and overall productivity of the Team.  Master’s degree in social work, mental health counseling, psychology, or a closely related field, required.  Two to four years direct patient care and managed care experience preferred; public sector experience may be applicable.  This experience may be in an internship.  Demonstrated knowledge of collaboration needed to achieve common objectives of medical/behavioral healthcare preferred.  Public sector experience may be applicable.  Candidate for BHC - OBAT must be LICSW.  Candidate for BHC-Integrated Primary Care must be eligible for and actively working towards obtaining an LICSW or LMHC, or other similar credentials.

Bilingual Licensed Independent Clinical Social Worker (LICSW) (2 positions open)
English/Spanish
The LICSW will provide clinical assessments & counseling to FHCW clients.   The LICSW will work collaboratively with other clinicians to continually assess the needs and expectations of clients.  The LICSW will identify and address client needs and expectations.  The LICSW will engage in, and support, service levels of the team.   The LICSW will also work with primary care medical providers to collaboratively address client/patient care and to support optimal medical and behavioral health.   Master’s degree in social work, psychology, or counseling required.  Two or more years of post-graduate clinical experience working with individuals, children, and families required.  Candidate must possess current LICSW and must be bilingual in English/Spanish.

Pharmacy Technician (Certified or Registered)
Greet pharmacy patients, answer pharmacy telephone, collect accurate patient information, and perform cashier functions.  While working under the Pharmacist’s direction, assure accurate medication dispensing to patients, and work with high level of independence.  Educational Requirements:  Two to four years college or post-high school training required. Associates degree preferred.  Relevant work experience may be substituted for education. Experience Required:  Experience with customer service and computer skills required.  One year of experience working in a Pharmacy preferred Computer skills required.  Demonstrated math and reading skills required.   Must be able to work with a level of independence and accuracy.  Must be bilingual in English and another language appropriate to the health center’s patient population.  Local travel required for home visits to patients. Professional Licensure/Special Skills and Certification Required:  Certified Pharmacy Technician Certification and registration in the state of Massachusetts required. In addition, must be Certified Pharmacy Technician under the standards of the Pharmacy Technician Certification Board (PTCB).

Dental Receptionist
The Dental Receptionist is the key person who greets patients and provides information, direction, and assistance to patients/visitors/callers to the Dental Department.  Responsibilities include greeting visitors/patients, patient registration including insurance verifications, appointment scheduling, answering and handling incoming telephone calls, sending/receiving departmental correspondence, monitoring waiting room area, making outgoing calls for appointment verifications, and providing information about all Health Center services.  The Dental Receptionist is also responsible for collection of co-pays and patient balances at the time of service.  Educational Requirements:  High school diploma or GED required.  Education beyond High School preferred.  Basic math skills required.  Medical office education preferred. Experience Required:  One year clerical experience including typing, filing, data entry, telephone techniques, and use of office equipment required.  Medical office experience preferred. Professional Licensure/Special Skills and Certification Required:  Bilingual in English and another language appropriate to the health center’s patient population preferred, but not required.  Preferred candidate will have completed Medical Office Administration certification program.

Dental Assistant or Certified Dental Assistant
Under supervision of a dentist, the dental assistant assists the dentist in provision of dental procedures including, but not limited to, receiving and preparing the patient, charting dental records, updating medical and dental histories, assisting in maintaining dental records, sterilizing all dental instruments including hand pieces, and disinfecting of operatories according to established guidelines and after treating each patient.  The dental assistant is scheduled to be chair-side with the dentist in the practice, therefore the position requires flexible work hours according to the needs of the department.  High school diploma or GED required. Training certification as a Dental Assistant preferred.   One year relevant experience preferred.  Must hold current MA licensure to practice as a Dental Assistant. Must have current BLS certification. Certification in Radiology is required upon hire.

RN Clinical Care Manager / Coordinator – Primary Care Team (2 positions)
The RN - Clinical Care Manager/Coordinator is a member of the Primary Care Team who is responsible for organizing, coordinating, and providing care coordination and/or care management services to patients within the practice who are most at risk for health deterioration, high-cost utilization, and/or poor outcomes.  The Care Manager/Coordinator, as an integral part of the multidisciplinary care team, is responsible for ensuring that the primary care provider and practice team maintains a central role in the care process, by coordinating the care of these vulnerable patients, and ensuring the patients receive optimal care including acute illness management, chronic disease management, self-management coaching, and wellness/preventive care as they transition across multiple health settings and/or multiple physicians/providers.  Educational Requirements:   BSN in nursing required.  Master’s Degree in Nursing preferred.  Experience Required:  Minimum two years’ experience in case management, disease management, home health care nursing, or intensive outpatient education and/or self-management support.   Experience with EMR; NextGen preferred. Professional Licensure/Special Skills and Certification Required:  Licensed RN by MA State Board of Registration. BLS required; ACLS preferred.  Certified managed care nurse or registered nurse case manager preferred.

Psychiatric Nurse Practitioner (Psych NP) for Office Based Additions Treatment (OBAT)
The Psychiatric Nurse Practitioner provides comprehensive, cost effective health care to families which includes assessment, diagnosis, and treatment according to the standards of advanced nursing practice.  Graduate of an ANA accredited Nurse Practitioner program.  Master’s Degree in Nursing required.  Preferred candidate will have a minimum of five years of relevant experience as a Psychiatric Nurse Practitioner.  Must have demonstrated ability to work independently with complex patient care.  Current licensure MA Board of Nursing as Psychiatric Nurse Practitioner.  Current DEA/Mass Controlled Substance license for prescriptive authority.   BLS required.

Director of Clinical Services - Primary Care
The Clinical Director, Primary Care Services is responsible for the leadership of both the daily operations and the implementation of strategic plans of the clinical organization of the health center at large.  The Director provides supervision to teams and individuals to ensure optimal, high quality patient care that is consistent with mission of FHCW.  The Director is a key member of management, ensuring quality of care and compliance with health center standards.  The Director will participate in strategic planning, budgeting, staffing, and the development and implementation of ACO related measures, grant-funded programs, and lead practice transformation. The Director promotes professional development by leading the design and implementation of staff training, development, and in-service programs.  Graduate of accredited school of nursing and BSN required; MS preferred.  Minimum of five years of clinical experience and three years progressive managerial experience is required.  Preferred experience within a primary healthcare, ambulatory care setting.  Licensed as an RN by the MA Board of Registration. BLS required.

Grants Manager/Grant Writer
The Grants Manager/Grant Writer will identify and obtain grant funding; manage interdisciplinary teams to develop proposals; lead grant writing; assure compliance with grant reporting requirements, and coordinate systems to track and report on grant activity.  The Grants Manager/Grant Writer will also assist with fundraising events, marketing efforts, and foundation relations, as a member of the Development Team. MPH, Masters in Business Communications, or closely related field preferred.   Bachelors with 5 years relevant experience may be substituted for Master’s requirement. Minimum of 3 years grant writing experience, project management and/or grant review experience required.

Scheduling Coordinator for Medical Services
The Scheduling Coordinator for Medical Services prepares and supports all aspects of scheduling for Medical Services.  This includes maintenance and administration of the medical provider (MD/DO/APC) schedules, labor & delivery/OB schedules, UMMS resident schedules, clinical staff schedules, and medical student scheduling.  The Coordinator processes template changes, schedule changes, and time-off requests following established protocol or policies.  Prepares templates for payroll to accurately reflect work schedules.  The Coordinator prepares reports, manages data extraction.  The Scheduling Coordinator assist with forecasting current and future access and staffing needs.  The Scheduling Coordinator will provide occasional administrative support as requested.  Educational Requirements:  Two to four years college, post-high school training or certification required.  Bachelor’s degree in business, or closely related field preferred.  Experience Required:  Two years technical data experience or two years administrative experience required.  Demonstrated proficiency with MS Excel required; MS Outlook/Word required.  Demonstrated organizational skills and the ability to adhere to strict deadlines is required. Must possess a high level of accuracy and skill with data entry.  Professional Licensure/Special Skills and Certification Required:  None required

Applications Analyst
The Applications Analyst performs professional duties involving the development, implementation, testing, documentation, and maintenance of assigned portions of the EHR or related software applications. The Analyst may perform cost/benefit analyses for new applications or templates.  The Analyst is able to apply knowledge of each application to effectively support FHCW business and clinical operations.  This includes developing training materials and providing training for end-users.  The Analyst will work closely with Technology Services, provider staff, and vendors for implementation, system enhancements, and data integrity.  Bachelor’s degree in computer science, information systems, or closely related discipline preferred.  Associates degree required.  Five or more years of experience managing and analyzing clinical data using EHR required.  Experience training clinical staff in basic and advanced computer software functions required.  Project management experience and demonstrated knowledge of medical charting formats/terminology preferred.   Experience with health data interface methodology is a plus. Certificates of completion for EMR/EPM/templates required.  Occasional out of area travel and work hours outside regular schedule required.

Payroll and Administrative Assistant
The Payroll and Administrative Assistant maintains the personnel and payroll system for FHCW, ADP/WFN.  Primary duties include processing payroll, ensuring accurate and timely payment of wages.  The Payroll and Administrative Assistant will monitor and track information, prepare reports, and communicate daily with supervisors/managers and employees regarding payroll and timekeeping.  The Payroll and Administrative Assistant will provide on-going preparation of FHCW ID badges and administration of the door access system.  The Payroll and Administrative Assistant will order office supplies and maintaining inventories for the Administration departments.  The Payroll and Administrative Assistant maintains confidentiality and protects private information at all times. Two to four years of college or post high school training required; Associates degree preferred.  Completion of trainings related to office administration and payroll preferred.  Two to four years of experience required in an administrative position with payroll and/or human resources functions.  Proven experience with and knowledge of timekeeping, wage and hour regulations, payroll taxes, and benefits preferred.  Demonstrated proficiency with MS Office: Outlook and Excel required. Strong organizational skills, math skills, data entry, and customer service required. Certification in payroll administration or ADP/WFN system maintenance strongly preferred.

Dentists

Staff Dentist – General Dentistry (full and part-time positions available)
Southbridge location available.
As a Dental Residency (AEGD) site, must be fully licensed to practice dentistry; not accepting Limited License Dentists at this time. The Staff Dentist provides direct delivery of dental care, maintains and documents dental records, assists in providing follow-up care, assists in maintaining and ordering supplies and equipment.   Doctorate in General Family Dentistry from a U.S. accredited Dental School.  Two to three years of experience in community dentistry preferred. Must be fully licensed in Massachusetts to practice dentistry without limitations.  Position also requires current BLS. Qualified candidates will be considered for Faculty appointment with NYU Lutheran AEGD Program

Pediatric Dentist (full or part-time position available)
Will work in both Worcester and Southbridge locations.
Would you like to join our team to provide the community with pediatric dental services?  Are you interested in school-based prevention and restorative services?   The Pediatric Dentist must be licensed DDS or DMD in Massachusetts.  Three years of experience preferred.  Must have experience with restorative and prosthetic care to children.  Services are provided with caring support and behavioral management skills required in our “no sedation-no nitrous” environment.  Interest in developing a community-centered practice.  Opportunity to integrate care with medical team.  Qualified candidates will be considered for Faculty appointment with NYU Lutheran AEGD Program

Primary Care Physicians and Urgent Care Physicians - Worcester

Medical Director for Walk-In Center & Urgent Care (Physician)
The Medical Director for the Walk-In Center will oversee the daily operations of the Walk-In Center and the Bridge Clinic including the quality of patient care services.  The key duties and responsibilities include provider staffing and performance, maintaining effective relationships with and support of primary care teams and specialty care services, quality of care programs, policies and procedures, and strategic planning.  The Medical Director will provide patient care services and will supervise physicians and advanced practice clinicians working in the Walk-In Center.  The Medical Director will also ensure appropriate supervision/precepting of medical residents, medical students as assigned in the Walk-In Center.

Staff Physician; Family Practice – Walk-In Center/Urgent Care Physicians
The Staff Physician provides primary care and urgent care to patients.  Patients are provided with care and follow-up not commonly part of urgent care practices.    Doctor of Medicine or Osteopathy degree is required.  Three-year Residency in Family Practice required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required. Requires evenings, some holidays, and Saturdays on a rotating basis.

Family Practice Physicians Family Practice Physician (no OB)
The Physician provides comprehensive and continuous primary care to a panel of patients.  Physicians are leaders in the organization and are involved in performance improvement, quality assurance, and in-service training.  Doctor of Medicine or Osteopathy degree is required.  Three year Residency in Family Practice required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required.

Family Practice Physicians Family Practice Physician (with OB)
The Physician provides comprehensive and continuous primary care to a panel of patients.   Family Practice with OB will provide care of patients for labor & delivery.  Teaching and Faculty Appointment are part of this role.  Doctor of Medicine or Osteopathy degree is required.  Three-year Residency in Family Practice or other Primary Care Specialty such as Internal Medicine required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required