Current Job Openings

Nurse Case Manager for Controlled Substances (RN or LPN)

The Nurse Case Manager provides direct and indirect nursing care in a family practice setting including: triage, health maintenance teaching, and administration of vaccines/medication.  The Nurse Case Manager will provide support to medical providers in the management of prescriptions of controlled substance medications. As a member of the Controlled Substances Team, the Nurse Case Manager will collaborate and communicate with other nursing professionals, medical assistants, and medical providers to ensure high quality patient care and improvement of clinical outcomes and compliance for patients being served.   The position requires completion an accredited LPN or RN program, as applicable.  Preferred candidate will have two years of experience in nursing role in an ambulatory care setting; primary care and or controlled substances safe prescribing preferred.  Demonstrated knowledge and skill in chronic care/pain management preferred.   Must have current MA licensure for LPN or RN.  BLS required.



Registered Dental Hygienist

Under the supervision of a dentist and in accordance with the regulations of the Mass. Board of Registration in Dentistry, the Registered Dental Hygienist will provide services related to oral hygiene including, but not limited to, preliminary examination and charting, reviewing medical history, prophylaxis, scaling, taking and developing radiographs, fluoride treatments, sealants, oral hygiene instruction, and maintaining necessary supplies and equipment.  Graduate of accredited School of Dental Hygiene required. One to three years’ experience in community dental setting required.  Excellent customer service; demonstrated ability to help patients feel comfortable. Preferred candidate will have experience with all ages.  Must have current licensed to practice as a Registered Dental Hygienist in Massachusetts.  Position requires current BLS.



Credentialing Coordinator

The Credentialing Coordinator will process all new provider credentials and ensure the integrity of the applications, Joint Commission standards, and compliance with state guidelines.  The Credentialing Coordinator will process the initial health private and Medicare insurance applications and provide ongoing maintenance as required by each health plan. The Credentialing Coordinator will maintain provider credentials and enter all relevant information into the credentialing databases. In addition, the Credentialing Coordinator will assist with the welcome and/or New Employee orientation, as required.  Bachelor's degree or relevant certification/license required.  Three years relevant experience required, credentialing experience preferred. Some supervisory experience preferred. Experience with project management and with decision- making on an independent basis.  Proficiency with credentialing software systems such as Cactus, MS Excel, and MS Word required.



Behavioral Health Clinician – School Based Health Centers (Middle and High School - Worcester Public Schools)

Performs a variety of duties as a member of the FHCW, School Based Health Center (SBHC) team including school-wide mental health prevention and promotion, early intervention, and clinical assessment and treatment services to children and adults.  Master’s degree in social work, psychology, or counseling required.  Two to four years direct patient care and managed care experience preferred; public sector experience may be applicable.  Demonstrated knowledge in the understanding of common objectives of school staff and behavioral health providers strongly preferred.  Experience working with schools and/or community organizations to develop and implement strategies to foster school environment and retention of students.  Experience working with children and adolescents required. Candidate must be eligible for and actively working towards obtaining an LICSW or LMHC.



Licensed Independent Clinical Social Worker (LICSW) or Licensed Mental Health Counselor (LMHC) (Two positions open)

Bilingual English/Spanish


The Master’s Level Clinician will provide clinical assessments & counseling to FHCW clients.   The Clinician will work collaboratively with other clinicians to continually assess the needs and expectations of clients.  The Clinician will identify and address client needs and expectations.  The Clinician will engage in, and support, service levels of the team.   The Clinician will also work with primary care medical providers to collaboratively address client/patient care and to support optimal medical and behavioral health.   Master’s degree in social work, psychology, or counseling required.  Two or more years of post-graduate clinical experience working with individuals, children, and families required.  Candidate must possess current LICSW or LMHC.



Nutritionist WIC - .60 FTE Part-time 24 hours

The WIC Nutritionist performs anthropometrics measurements, provides nutrition assessment, and WIC certification.  The Nutritionist provides nutrition counseling and education to WIC clients.  The Nutritionist assists in developing educational materials, presents food demonstrations, assists in training other WIC staff, and participates in quality assurance.  The Nutritionist may be responsible for special assignment such as immunization or breastfeeding coordination.  Bachelor of Science degree in Nutrition required.  1-3 years of relevant experience in clinical, community or public health nutrition required.  RD and Massachusetts LD/N preferred. Computer skills required.



Breastfeeding Peer Counselor – Per Diem

Breastfeeding Peer Counselor counsels breastfeeding women on the value and techniques of breastfeeding.  The Peer Counselor solves simple breastfeeding problems, teaches group sessions about breastfeeding, and refers participants to the Nutritionist or Breastfeeding Coordinator for complex issues.  The Peer Counselor will also assist with special breastfeeding events and outreach.  High School Diploma or GED.  Breastfeeding experience required.  Bilingual/bicultural in English and another language needed based on the current populations served at the health center and in the WIC Program.  Position requires local travel.



Bilingual Medical Assistant, Primary Care

Under the supervision of an RN/LPN, the Bilingual Medical Assistant, Level I provides direct clinical service to patients by performing basic patient care tasks and is responsible for providing medical interpretation for FHCW health professionals during medical visits; completes unit clerk responsibilities as assigned.  High School diploma or GED required.  Must be graduate of an accredited Medical Assistant program.  Previous experience in primary care or other health care setting preferred.

BLS required.  Computer proficiency required.  Preferred candidate will be bilingual in English and another language based on the current patient population served at FHCW and to support the needs of the program. Must have adequate reading/writing skills, including medical terminology, in both languages.



Bilingual Medical Assistant – Walk-In/Urgent Care Services

Bilingual:    English/Spanish

Requires evening and Saturday hours


Under the supervision of the Registered Nurse, the Bilingual Medical Assistant provides direct clinical service to patients by performing basic patient care tasks.  The Medical Assistant is responsible for providing medical interpretation during medical visits.  High School diploma or GED required.  Position requires formal training program as Medical Assistant.  Phlebotomy certification preferred. Previous experience in a medical setting; preferred experience in ambulatory care or primary care setting.  Demonstrated computer skills and work with an electronic medical records system (EMR); Next Gen preferred.  Must be bilingual in English and one of the languages supporting the current health center patient population.  Must have adequate reading/writing skills, including medical terminology, in both languages. Completion of Medical Interpreter Program, Patient Navigator Program, or Associates Degree as a Medical Assistant and two years of experience as an M/A required for Level II.



Bilingual Medical Assistant, Level I – Substance Abuse

Under the supervision of an RN/LPN, the Bilingual Medical Assistant, Level I provides direct clinical service to patients by performing basic patient care tasks and is responsible for providing medical interpretation for FHCW health professionals during medical visits; works with the nursing team and providers to schedule and follow-up on patient visits.  Position also requires data entry to support grant funded programs.  High School diploma or GED required.  Must be graduate of an accredited Medical Assistant program.  Previous experience in primary care or other health care setting preferred.  Requires demonstrated proficiency with EMR system, NextGen preferred.

BLS required.  Must be bilingual in English and one of the languages of the current patient population.  Must have adequate reading/writing skills, including medical terminology, in both languages. 



Team 3 Advocate

The Team Advocate, Level I will perform outreach and general case management services for health center patients by focusing on their primary health care and behavioral health needs.  The Team Advocate will use a multidisciplinary team approach to meet medical, nutritional, psycho-social, and health education needs of clients and patients.  Two to four years college, post high school training required.  BA/BS strongly preferred.  Minimum of two years relevant work or volunteer experience required.  Data entry skills and experience work with MS Office including Outlook.  Must have the ability to work independently.  Proven ability to perform patient assessment and collaborate and coordinate with outside agencies is required.  Case management experience including proven organizational skills are strongly preferred.  Candidate must be bilingual in English and another language appropriate to the health center’s patient population.



Bilingual Unit Clerk – Primary Care

The Unit Clerk supports the Primary Care team by coordinating, prioritizing, and responding to the calls and in person requests from patients and internal staff.  The Unit Clerk will be responsible for the initial triage of incoming telephone calls, record accurate information from callers, and determine patients’ needs. The Unit Clerk provides the primary clerical and administrative support to the team for patient-related matters.  Certificate of completion of a Medical Office Administration program or two to four years college, post-high school training required.   Training in medical terminology preferred.  Demonstrated customer service and office organizational skills.  Minimum of two years of experience working in a medical or human service environment.  Relevant computer skills required, including work with EMR.   Knowledge of medical terminology, experience in telephone triage in a medical setting preferred. Must be bilingual in English and one of the languages to serve the patient population. Must have adequate reading/writing skills, including medical terminology, in both languages.



Patient Account Representative, Level 1 (2 positions open)

The Patient Accounts Representative, Level I is responsible for the data entry and clerical functions within the Patient Accounts Department.  High school diploma or GED required.  One year experience with use of various PC based software products, including but not limited to: word processing, spreadsheets and databases required.  Knowledge and experience of ICD-10 and CPT coding preferred Basic math and reading skills required.



Community Health Worker/Patient Navigator

- Population Health - Substance Abuse/OBAT services outreach and support


The Community Health Worker/Patient Navigator will support the Integrated Behavioral Health Providers and medical providers with patient triage, community referrals, and overall care management services.  The Community Health Worker will provide patient education and advocacy to assist patients with accessing services of FHCW and as appropriate, with external services.  The CHW will support the care team with patient follow-up and address barriers to care. High school diploma or GED required; Bachelor’s degree in a related discipline preferred.  Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.  Minimum of two years relevant work or college-level internship experience required.  Data entry skills and proficiency with MS Office including Excel and Outlook.  Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.  Must have demonstrated organizational skills and the ability to work independently.  Must be bilingual in English and another language appropriate to the health center’s patient population; with English/Spanish preferred.  Local travel required for home visits to patients.



Bilingual Community Health Worker/Patient Navigator (2 positions as noted)

- Population Health – Women Health Services outreach and support

- One Position is Bilingual English/Vietnamese & One Position is Bilingual English/Arabic


The Community Health Worker will work to identify, recruit, and support patients for pilot interventions and/or care management services.  S/he will provide patient education and advocacy to assist patients with accessing Family Health Center of Worcester’s services and external services and support the care team with patient follow-up and address barriers to care. Minimum of two years college or Associates degree in a related field required; Bachelor’s degree in a related discipline preferred.  Candidate will have Community Health Worker or Medical Interpreter certificate of completion. Minimum of two years relevant work or college-level internship experience required.  Data entry skills and proficiency with MS Office including Excel and Outlook.  Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.  Must have demonstrated organizational skills and the ability to work independently.  Must be bilingual in English and a language appropriate to the health center’s patient population; English/Vietnamese and English/Arabic. Local travel required.



Registered or Certified Pharmacy Technician

Bilingual:    English/Albanian

Requires evening and Saturday hours


Greet pharmacy patients, answer pharmacy telephone, collect accurate patient information, and perform cashier functions.  While working under the Pharmacist’s direction, assure accurate medication dispensing to patients. The Pharmacy Technician assists the pharmacist with providing safe and appropriate pharmacy services to FHCW patients in accordance with policies and procedures and MA professional standards. The Pharmacy Technician assists with the preparation and packaging. The Technician is an important part of the Pharmacy Team and plays a significant role in the coordination of patient services. Must have completed an accredited Pharmacy Technician program.  High School diploma or GED required.  Good communication skills, flexibility, and ability to work as part of a busy team required.  Preferred candidate will have one – three years of experience as a pharmacy technician.   Must currently hold Certification in MA as a Registered Pharmacy Technician.  Preferred candidates will be Certified Pharmacy Technicians.



Pharmacy Cashier

Bilingual:  English/Albanian; Requires evening and Saturday hours


Greet pharmacy patients, answer pharmacy telephone, collect accurate patient information, and perform cashier functions.  The Pharmacy Cashier assists the pharmacist with providing safe and appropriate services to FHCW patients in accordance with policies and procedures and MA professional standards.  The Cashier is an important part of the Pharmacy Team and plays a significant role in the coordination of patient services.  High School diploma or GED required.  Good communication skills, flexibility, and ability to work as part of a busy team required.  A preferred candidate must be able to work in a face-paced environment and have the ability to pay close attention to detail.



Medical Interpreter/Cultural Case Manager (2 positions open)

Two positions: English/Portuguese


The Medical Interpreter/Cultural Case Manager will be responsible for supporting the provider -patient relationship. The Medical Interpreter/Cultural Case Manager will assist patients in the primary care setting to assure effective communication and care. He/she will also be responsible for providing direct care and case management to ensure effective communication and care of service.  Minimum of two years college or Associates degree in a related field required.  Bachelor’s degree strongly preferred.  Medical Interpreter training required.  Two years relevant work or volunteer experience required.  Relevant computer skills required.  Certification as Medical Interpreter required or must earn within 6 months of date of hire. Required: Bilingual in English and another language appropriate to the health center’s patient population required. Must have adequate reading/writing skills, including medical terminology, in both languages.



Dental Assistant or Certified Dental Assistant

Under supervision of a dentist, the dental assistant assists the dentist in provision of dental procedures including, but not limited to, receiving and preparing the patient, charting dental records, updating medical and dental histories, assisting in maintaining dental records, sterilizing all dental instruments including hand pieces, and disinfecting of operatories according to established guidelines and after treating each patient.  The dental assistant is scheduled to be chair-side with the dentist in the practice, therefore the position requires flexible work hours according to the needs of the department.  High school diploma or GED required. Training certification as a Dental Assistant preferred.   One year relevant experience preferred.  Must hold current MA licensure to practice as a Dental Assistant. Must have current BLS certification. Certification in Radiology is required upon hire.



Dental Receptionist- 30 hours per week

The Dental Receptionist is the key person who greets patients and provides information, direction, and assistance to patients/visitors/callers to the Dental Department.  Responsibilities include greeting visitors/patients, patient registration including insurance verifications, appointment scheduling, answering and handling incoming telephone calls, sending/receiving departmental correspondence, monitoring waiting room area, making outgoing calls for appointment verifications, and providing information about all Health Center services.  The Dental Receptionist is also responsible for collection of co-pays and patient balances at the time of service. One year clerical experience including typing, filing, data entry, telephone techniques, and use of office equipment required.  High school diploma or GED required.  Education beyond High School preferred.  Basic math skills required.  Medical office education and experience preferred.  Bilingual in English and another language appropriate to the health center’s patient population preferred, but not required.  Preferred candidate will have completed Medical Office Administration certification program.



Patient Services Representative

The Patient Services Representative is responsible for assisting the patient in obtaining access to health care. The Patient Services Representative will check-in and check-out patients for their primary care appointments.  The Patient Services Representative makes confirmation calls, schedules patient appointments, processes schedule changes, maintains alert codes, schedules outside appointments not requiring an authorization, and updates demographic and insurance information for each visit.  The Patient Services Representative must have a high degree of professionalism and excellent customer service skills.  High School diploma or GED required.  Completion of Medical Office Administration training program or related education preferred.  Experience with medical terminology, health insurance, on-line database/insurance verification preferred.  Must have demonstrated computer skills, including data entry, navigation in a Windows environment, and with MS Outlook.  One year relevant experience required; experience in a medical/healthcare environment preferred.  Professional telephone etiquette, strong customer service skills required.  Must be bilingual in English/Spanish, or in English and another language needed to support the health center’s patient population.



Grants Manager/Grant Writer (part-time, 20 hours)

The Grants Manager/Grant Writer will identify and obtain grant funding; manage interdisciplinary teams to develop proposals; lead grant writing; assure compliance with grant reporting requirements, and coordinate systems to track and report on grant activity.  The Grants Manager/Grant Writer will also assist with fundraising events, marketing efforts, and foundation relations, as a member of the Development Team. MPH, Masters in Business Communications, or closely related field preferred.   Bachelors with 5 years relevant experience may be substituted for Master’s requirement. Minimum of 3 years grant writing experience, project management and/or grant review experience required. 



Nursing

RN or LPN – Primary Care

The Primary Care Nurse provides direct and indirect nursing care in a family practice setting.  The Nurse will participate in all aspects of care to patients including triage, health maintenance teaching, and administration of vaccines/medication.  The Nurse will also collaborate and communicate with other nursing professionals, medical assistants, and medical providers to ensure high quality patient care.  The Nurse will provide support to medical providers, as needed in the management of prescriptions and controlled substance prescriptions.  Graduate of Accredited nursing program required.  Preferred candidate will have two years of experience in nursing role in an ambulatory care setting.  Current MA licensure as LPN or RN, as appropriate.  Current BLS required.



Dentists – Worcester & Southbridge 

Staff Dentist – General Dentistry (full or part-time positions available)

Our patients tell us that our Dentists and the entire Dental Team are wonderfully skilled and caring! 

As a Dental Residency (AEGD) site, must be fully licensed to practice dentistry; not accepting Limited License Dentists at this time. 

The Staff Dentist provides direct delivery of dental care, maintains and documents dental records, assists in providing follow-up care, assists in maintaining and ordering supplies and equipment.   Doctorate in General Family Dentistry from a U.S. accredited Dental School.  Two to three years of experience in community dentistry preferred. Must be fully licensed in Massachusetts to practice dentistry without limitations.  Position also requires current BLS. Qualified candidates will be considered for Faculty appointment with NYU Lutheran AEGD Program



Pediatric Dentist (full or part-time position available) Worcester & Southbridge

Our patients tell us that our Dentists and the entire Dental Team are wonderfully skilled and caring! 

Would you like to join our team to provide the community with pediatric dental services?  Are you interested in school-based prevention and restorative services?   The Pediatric Dentist must be licensed DDS or DMD in Massachusetts.  Three years of experience preferred.  Must have experience with restorative and prosthetic care to children.  Services are provided with caring support and behavioral management skills required in our “no sedation-no nitrous” environment.  Interest in developing a community-centered practice.  Opportunity to integrate care with medical team.  Qualified candidates will be considered for Faculty appointment with NYU Lutheran AEGD Program



Primary Care Physicians and Urgent Care Physicians - Worcester

Staff Physician; Family Practice – Walk-In Center/Urgent Care Physicians

The Staff Physician provides primary care and urgent care to patients.  Patients are provided with care and follow-up not commonly part of urgent care practices.    Doctor of Medicine or Osteopathy degree is required.  Three-year Residency in Family Practice required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required. Requires evenings, some holidays, and Saturdays on a rotating basis.



Family Practice Physicians Family Practice Physician (no OB)

The Physician provides comprehensive and continuous primary care to a panel of patients.  Physicians are leaders in the organization and are involved in performance improvement, quality assurance, and in-service training.  Doctor of Medicine or Osteopathy degree is required.  Three year Residency in Family Practice required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required.



Family Practice Physicians Family Practice Physician (with OB)

The Physician provides comprehensive and continuous primary care to a panel of patients.   Family Practice with OB will provide care of patients for labor & delivery.  Teaching and Faculty Appointment are part of this role.  Doctor of Medicine or Osteopathy degree is required.  Three-year Residency in Family Practice or other Primary Care Specialty such as Internal Medicine required.  Board Eligible/Board Certified.  Current licensure by MA Board required. Current DEA/MA licenses for prescriptive authority required.  Current BLS required.



Advance Practice Clinicians

Family Nurse Practitioner (FNP) - Primary Care


FHCWs Nurse Practitioners are collaborative and love working in a team approach to provide care to so many patients in need.  FNP at the health center have a panel of patients, providing continuity of care.  Graduate of an ANA accredited Nurse Practitioner program.  Master’s Degree in Nursing required.  Preferred candidates will have two years of relevant experience as an FNP with demonstrated ability to work independently.  Current licensure by Massachusetts Board of Nursing.  Nationally certified as a Family Nurse Practitioner. Current DEA/Mass Controlled Substance license for prescriptive authority.  BLS required.



Physician Assistant

The Physician Assistant provides comprehensive, cost effective health care to families which includes assessment, diagnosis, and treatment according to the standards of advanced nursing practice. Graduate of an accredited Physician Assistant training program. Minimum of two years of relevant experience as a Physician Assistant preferred with demonstrated ability to work independently. MA License, Certification by the National Commission on Certification of Physician Assistants.  Current DEA/MCSR for prescriptive authority. BLS required.