Frequently Asked Questions

1. Insurance questions
2. Appointment questions
3. Contacts for different programs (Ex, smoking cessation)

1. What is the walk-in policy? M-F at 7:00am
2. What is the cancellation policy? 24hr cancellation policy
3. When can I become a regular patient?
4. Can I walk-in as an emergence anytime?
5. Insurances accepted

Social Services

1. HIV department has their list of FAQs

Case management/advocacy:

1. Who is eligible for transportation support?
2. What services are out there for transportation support
3. ESL education program
4. Head start program
5. Early intervention

1. Automated Pharmacy Prescription Refill by Telephone
2. Accepted Insurances
3. Rules and Regulations
   1. Personal information privacy
   2. Insurance
   3. Drug allergies
   4. If a controlled medication – you need a valid photo ID
4. Patient Privacy

Laboratory

1. About insurance
   1. Different insurances
   2. If you don’t have insurance?
2. Are you fasting?
   1. Follow your doctor’s instructions prior to getting blood work

Radiology

1. Fasting – follow doc’s instructions
2. Fasting for ultrasound – call dept
3. Insurance taken

WIC

1. Who is eligible?
2. What to bring to an appointment?

1. I don’t have insurance, what do I do?
2. How do I enroll?
3. How much does it cost to use the health center?

Health Benefits Advising

1. Questions about Insurances
2. Paying for your medical and dental care

1. Who has access to a patient’s medical records?
2. How to request a copy of your record
3. Privacy questions