Quick Facts

2016 Facts

Mission
Family Health Center of Worcester is dedicated to improving the health and well-being of all residents in the GreaterWorcester area, especially culturally diverse populations, by providing access to affordable, high quality, integrated, comprehensive, and respectful primary health care and social services, regardless of patients’ ability to pay. Family Health Center carries out its mission through the practice and teaching of family medicine, dentistry, nursing, behavioral health, and vision; and operating as a primary care patient-centered medical home, with walk-in urgent and primary care; school health centers; nutrition services and education; pharmacy, x-ray, ultrasound, mammography, and laboratory services. Family Health Center educates and empowers health and social service consumers; coordinates community health services; employs community residents; and provides public health programs directed at early detection and disease prevention.

Main Location
26 Queen Street, Worcester, MA 01610

14 Satellite Sites
Family Health Center - Southbridge, 32 Orchard Street, Southbridge, MA (Est. 2015)
Family Health Center - Southbridge, 29 Orchard Street, Southbridge, MA (Est. 2014)
Helen Bowditch Community Health Center at Elm Park School (Est. 2007)
School-Based Health Centers at 5 additional locations in the Worcester Public Schools
Dental services at the Judith Ruskin Oral Health Clinic at Webster Middle School & Southbridge
Head Start Program; and 5 WIC Program locations in Worcester and Millbury

Academic Programs
Family Health Center of Worcester trains physicians, nurses, and dentists through our Family Medicine Residency Program (Est. 1974), Dental Residency Program (Est. 2004), and Family Nurse Practitioner Residency Program (Est. 2009), in partnership with UMass Medical School, Lutheran Medical Center, and UMass Graduate School of Nursing; and provides a clinical training site for
MCPHS University School of Optometry students (Est. 2014).

Professional Staff
Our team is comprised of more than 380 medical, dental, social service and other clinical providers, pharmacists, nutritionists, interpreters, health benefits advisors and volunteers who serve our patients with respect and compassion. We provide services in 54 languages, including: Albanian, Arabic, Burmese, Farsi, French, German, Cambodian, Chinese, Creole, Hindi, Kaba, Khmer, Nepali, Polish, Portuguese, Russian, Sango, Spanish, Swedish, Somali, Swahili, Twi, Urdu, Vietnamese, and more.

Our Patients
In 2016, we served over 35,000 individuals with medical, dental, mental health and social services, nutrition counseling, health benefits advising and school-based health services through 155,390 clinical visit and more than 37,500 nutrition visits for low-income clients. Family Health Center provided prenatal care for 571 pregnant women in 2016, and infant care for 547 babies. Additional information on our 2016 patient population follows:

Patient Income:
96% of patients have income levels below 200% of poverty
79% of patients live below 100% of poverty.

Language:

46% of patients are best served in a language other than English

Residency:

81% of patients reside in the City of Worcester
1,651 patients were homeless during the year.

Self-Reported Patient Ethnicity / Race
40% ethnic Hispanic / Latino
7% Asian/Pacific Islander
15% African American / African-born
50% White (Hispanic & Non-Hispanic)
17% Multiracial

Patient Insurance
68% Medicaid
10% Medicare
2% Other Public Insurance
11% Private Insurance
9% Uninsured