Quick Facts

2015 Facts

Mission
Family Health Center of Worcester is dedicated to improving the health and well-being of all residents in the GreaterWorcester area, especially culturally diverse populations, by providing access to affordable, high quality, integrated, comprehensive, and respectful primary health care and social services, regardless of patients’ ability to pay. Family Health Center carries out its mission through the practice and teaching of family medicine, dentistry, nursing, behavioral health, and vision; and operating as a primary care patientcentered medical home, with walk-in urgent and primary care; school health centers; nutrition services and education; pharmacy, x-ray, ultrasound, mammography, and laboratory services. Family Health Center educates and empowers health and social service consumers; coordinates community health services; employs community residents; and provides public health programs directed at early detection and disease prevention.
Main Location

Main Location
26 Queen Street, Worcester, MA 01610

14 Satellite Sites
Family Health Center - Southbridge, 32 Orchard Street, Southbridge, MA (Est. 2014)
Family Health Center at Webster Square, 645 Park Avenue, Worcester (Est. 2008)
Helen Bowditch Community Health Center at Elm Park School (Est. 2007)
School-Based Health Centers at 5 additional locations in the Worcester Public Schools
Dental services at the Judith Ruskin Oral Health Clinic at Webster Middle School & Southbridge
Head Start Program; and 5 WIC Program locations in Worcester & Millbury

Academic Programs
Family Health Center of Worcester trains physicians, nurses, and dentists through our Family Medicine Residency Program (Est. 1974), Dental Residency Program (Est. 2004), and Family Nurse Practitioner Residency Program (Est. 2009), in partnership with UMass Medical School, Lutheran Medical Center, and UMass Graduate School of Nursing; and provides a clinical training site for
MCPHS University School of Optometry students (Est. 2014).

Professional Staff
Our team is comprised of more than 380 medical, dental, social service and other clinical providers, pharmacists, nutritionists, interpreters, health benefits advisors and volunteers who serve our patients with respect and compassion. We provide services in 43 languages, including: Albanian, Arabic, Burmese, Farsi, French, German, Cambodian, Chinese, Creole, Hindi, Kaba, Khmer, Nepali, Polish, Portuguese, Russian, Sango, Spanish, Swedish, Somali, Swahili, Twi, Urdu, Vietnamese, and more.

Our Patients
In 2015, we served over 34,000 individuals with medical, dental, mental health and social services, nutrition counseling, health benefits advising and school-based health services through 154,564 clinical visit and more than 35,000 nutrition visits for low-income clients. Family Health Center provided prenatal care for 1,027 pregnant women in 2015, and infant care for 558 babies. Additional information on our 2015 patient population follows:

Patient Income:
96% of patients have income levels below 200% of poverty
83% of patients live below 100% of poverty.

Language:

46% of patients are best served in a language other than English

Residency:

82% of patients reside in the City of Worcester
2,383 patients were homeless during the year.

Self-Reported Patient Ethnicity / Race
42% ethnic Hispanic / Latino
8% Asian/Pacific Islander
17% African American / African-born
58% White (Hispanic & Non-Hispanic)
18% Multiracial

Patient Insurance
53% Medicaid
15% Medicare
2% Other Public Insurance
11% Private Insurance
20% Uninsured