Quick Facts

2017 Facts



Mission

Family Health Center of Worcester is dedicated to improving the health and well-being of all residents in the Greater Worcester area, especially culturally diverse populations, by providing access to affordable, high quality, integrated, comprehensive, and respectful primary health care and social services, regardless of patients’ ability to pay. Family Health Center carries out its mission through the practice and teaching of family medicine, dentistry, nursing, behavioral health, and vision; and operating as a primary care patient-centered medical home, with walk-in urgent and primary care; school health centers; nutrition services and education; pharmacy, x-ray, mammography, and laboratory services. Family Health Center educates and empowers health and social service consumers; coordinates community health services; employs community residents; and provides public health programs directed at early detection and disease prevention.



Main Location

26 Queen Street, Worcester, MA 01610



15 Satellite Sites

Family Health Center - Southbridge Family Dentistry, 32 Orchard Street, Southbridge, MA (Est. 2015)

Family Health Center - Southbridge Family Medicine, 29 Orchard Street, Southbridge, MA (Est. 2014)

Helen Bowditch Community Health Center at Elm Park School (Est. 2007)

School-Based Health Centers at 6 additional locations in the Worcester Public Schools

Dental services at the Judith Ruskin Oral Health Clinic at Webster Middle School & Southbridge

Head Start Program; and 5 WIC Program locations in Worcester and Millbury



Academic Programs

Family Health Center of Worcester trains physicians, nurses, and dentists through our Family Medicine Residency Program (Est. 1974), Dental Residency Program (Est. 2004), and Family Nurse Practitioner Residency Program (Est. 2009), in partnership with UMass Medical School, Lutheran Medical Center, and UMass Graduate School of Nursing; and provides a clinical training site for

MCPHS University School of Optometry students (Est. 2014).



Professional Staff

Our team is comprised of more than 400medical, dental, social service and other clinical providers, pharmacists, nutritionists, interpreters, health benefits advisors and volunteers who serve our patients with respect and compassion. We provide services in 55 languages, including: Albanian, Arabic, Burmese, Farsi, French, German, Cambodian, Chinese, Creole, Hindi, Kaba, Khmer, Nepali, Polish, Portuguese, Russian, Sango, Spanish, Swedish, Somali, Swahili, Twi, Urdu, Vietnamese, and more.



Our Patients

In 2017, Family Health Center served over 35,000 individuals with medical, dental, mental health and social

services, nutrition counseling, health benefits advising and school-based health services through 150,697 clinical visits and

37,000 nutrition visits for low-income clients. Family Health Center provided prenatal care for 553 pregnant women in 2017,

and infant care for 515 babies.:



Patient Income:

96% of patients have income levels below 200% of poverty

77% of patients live below 100% of poverty.



Language:

46% of patients are best served in a language other than English



Residency:

80% of patients reside in the City of Worcester

1,876 patients were homeless during the year.



Self-Reported Patient Ethnicity / Race

48% ethnic Hispanic / Latino

8% Asian/Pacific Islander

17% African American / African-born

56% White (Hispanic & Non-Hispanic)

19% Multiracial



Patient Insurance

71% Medicaid

12% Medicare

1% Other Public Insurance

9% Private Insurance

7% Uninsured