Quick Facts

2018 FACTS

Our Professional Staff: Our team is comprised of more than 400 medical, dental, social service and other clinical providers, pharmacists, nutritionists, interpreters, health benefits advisors, and volunteers who serve our patients with respect and compassion. We provide services in 55 languages, including: Albanian, Arabic, Burmese, Farsi, French, German, Cambodian, Chinese, Creole, Hindi, Kaba, Khmer, Nepali, Polish, Portuguese, Russian, Sango, Spanish, Swedish, Somali, Swahili, Twi, Urdu, Vietnamese,
and more.

Our Academic Programs: Family Health Center of Worcester trains physicians, nurses, dentists and social workers in partnership with UMass Medical School, Lutheran Medical Center, UMass Graduate School of Nursing, and area social work schools through our Family Medicine Residency Program (Est. 1974), Dental Residency Program (Est. 2004), Family Nurse Practitioner Residency Program (Est. 2009), and Social Work Internship; and provides a clinical training site for MCPHS University School of Optometry students (Est.
2014).

Our Patients: In 2018, Family Health Center served over 35,000 individuals with medical, dental, mental health and social services, nutrition counseling, health benefits advising and school‐based health services through 152,708 clinical visits and 37,000 nutrition visits for low‐income clients. Family Health Center provided prenatal care for 546 pregnant women in 2018, and infant care for 510 babies.

Additional Information on Our 2018 Patient Population:
Patient Insurance: 70% Medicaid, 12% Medicare, 11% Private Insurance, 7% Uninsured
Patient Income: 95% of patients have income levels below 200% of poverty; 77% live below 100% of poverty.
Self‐Reported Patient Race/Ethnicity: 45% ethnic Hispanic/Latino; 9% Asian/Pacific Islander; 17% African American/African‐born;
53% White (Hispanic & Non‐Hispanic); 20% Multiracial
Language: 47% of patients are best served in a language other than English.
Patients Living in Worcester: 82% of patients reside in the City of Worcester.
Senior Patients: 4,110 patients were ages 60 and older, with 166 patients ages 85 and older.
Homeless Patients: 226 patients were homeless during the year.
Main Location: 26 Queen Street, Worcester, MA 01610
15 Satellite Sites: Family Health Center – Southbridge Family Dentistry, 32 Orchard Street, Southbridge, MA (Est. 2015)
Family Health Center – Southbridge Family Medicine, 29 Orchard Street, Southbridge, MA (Est. 2014)
Helen A. Bowditch Community Health Center at Elm Park School (Est. 2007)
School‐Based Health Centers at 6 additional locations in the Worcester Public Schools
Judith Ruskin Oral Health Clinic at Webster Middle School (Est. 2007)
Worcester WIC Program locations at 5 sites in Worcester & Millbury