Our Patients

Our patients are our top priority.  We thank you for entrusting your family's health care to Family Health Center of Worcester.

Family Health Center is a Joint Commission Accredited health organization, which means that we meet the highest standards of quality in the health care industry.  Family Health Center's quality, comprehensive services attract patients from every community in the Greater Worcester area and from throughout South Worcester County.  Many patients walk to our downtown locations from the inner-city neighborhoods of Worcester or arrive by bus, while other patients come from as far away as an hour's drive by car to get their care at our health center.  We have cared for Worcester families for nearly 40 years, and have been honored to deliver babies to moms who were also birthed by our providers.  You, our patients, are the Family Health Center family.  

We provide family care, which means that we see all of our patients in the context of their family and community.  We care for patients of every age, including pregnant women, infants, toddlers, children, youth, teens, college students, adults, and seniors.  Our patients are multicultural and multilingual; we currently provide care in over 43 languages!

In 2015, we served over 34,000 individuals with medical, dental, mental health and social services, nutrition counseling, health benefits advising and school-based health services through 154,564 clinical visit and more than 35,000 nutrition visits for low-income clients. Family Health Center provided prenatal care for 1,027 pregnant women in 2015, and infant care for 558 babies.  We have maintained our promise to care for everyone regardless of insurance status or ability to pay as 96% of our patients have income levels below 200% of poverty level.  Approximately half of our patients receive Medicaid; 20% are uninsured and covered by the health safety net; 15% receive Medicare; and 11% have private insurance, and 2% have other public insurance.

Please let us know how we can help you.  Our goal is 100% patient satisfaction!